Michael Thatcher
Bangor
Summary
Dynamic sales professional with a proven track record at Eastern Supply Company, excelling in customer relations and upselling techniques. Skilled in forklift operation and enhancing client satisfaction, I successfully expanded the customer base and increased sales revenue by targeting high-potential accounts. Adept at training teams to achieve ambitious sales goals.
Overview
13
13
years of professional experience
Work History
Sales Representative
Eastern Supply Company
04.2017 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Transported goods between warehouse locations according to shipment and storage needs.
Inside Sales
Hajoca
01.2012 - 03.2017
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Implemented a comprehensive training program for new hires to ensure they were knowledgeable about products, services, and best practices in inside sales.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Education
High School Diploma -
Bangor High School
Bangor, PASkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Forklift operation
- Loading and unloading
- Shipping and receiving
Timeline
Sales Representative
Eastern Supply Company
04.2017 - Current
Inside Sales
Hajoca
01.2012 - 03.2017
High School Diploma -
Bangor High School
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