Michael Thomas
Pittsburgh
Summary
Professional plumbing expert with strong leadership skills and focus on achieving results. Proven ability to manage teams efficiently and ensure high-quality workmanship. Skilled in project management, troubleshooting, and ensuring compliance with safety standards. Known for adaptability, reliability, and effective communication.
Overview
16
16
years of professional experience
Work History
Plumbing Manager
Mark Allen
10.2023 - Current
- Monitor and track KPI and budgets.
- On site training for apprentice plumbers, enhancing skill sets and service quality.
- Improved average ticket plumbing services through right tech right call practices.
- Resolved customer complaints efficiently by addressing root causes of issues promptly and professionally.
- Manage and lead excavation crews to preform on dig sites and follow safety practices.
- Mentored apprentice plumbers on best practices in the company, contributing to their professional growth and development.
- Implemented safety protocols to minimize workplace accidents and protect personnel in the field.
Plumbing Manager
J&A South Park Services
01.2019 - 10.2023
- Managed a team of 30 employees overseeing daily and weekly work assignments and provided guidelines.
- provided excellent customer service to customers, vendors, and handled customer complaints.
- completed all reporting, payroll, timesheets, expense reports in a timely manner.
- Prioritizing technicians to best call for their level of ability.
- Started and manged a sewer lining division offering new trenchless sewer repairs.
Plumber
J&A South Park Services
06.2009 - 01.2019
- Sales lead for residential, commercial service and underground excavations.
- Answers customers question, bid work and provided solutions.
- Worked with CCSI for water line pulling and the LEAD free program.
- Met and exceeded sales goals.
- Obtained relationship with Upper St Clair to be the primary provider for NASSCO.
- Conducted excavations of under ground sewer and gas pipework, operating heavy equipment to install piping systems.
- Sold and installed commerical and residential service.
Education
Master of Plumbing - Plumbing
AMPAC
Pittsburgh, PA06-2018
Skills
- Master license with Allegheny County
- DOT Gas License
- EWN Gas License
- ASSE Backflow License
- NEXT STAR Service Masters, Sewer Sales, Service Systems and Sales Trainer
- NASSCO License
- Peraliner and Brawoliner
Timeline
Plumbing Manager
Mark Allen
10.2023 - Current
Plumbing Manager
J&A South Park Services
01.2019 - 10.2023
Plumber
J&A South Park Services
06.2009 - 01.2019
Master of Plumbing - Plumbing
AMPAC
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