Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Torres

Chambersburg

Summary

Dynamic professional with a proven track record in customer service, time management, and trend analysis. Expertise in troubleshooting and developing effective solutions that drive results, complemented by exceptional verbal and written communication skills. Known for cultivating positive relationships and consistently exceeding performance goals while leading teams to deliver outstanding service. Committed to enhancing organizational success through a collaborative approach that prioritizes customer satisfaction and team efficiency.

Overview

6
6
years of professional experience

Work History

Service Leader

Chipotle Restaurant
10.2024 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Sourced materials and labor to meet facility construction needs.

Equipment Operator

Ulta Distribution Center
09.2023 - 10.2024
  • Operated machining equipment safely with team of operators.
  • Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
  • Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.

Learning Ambassador

Amazon
03.2021 - 09.2023
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Verified documentation and condition of freight to assure quality standards were achieved.

Shift Manager

McDonalds
02.2020 - 01.2021
  • Kept inventory within optimal levels and organized for easy use.
  • Secured monies against loss by keeping drawer cash low and properly using on-site safe.
  • Organized effective schedules and delegated assignments based on employee knowledge and strengths.
  • Kept operations smooth and efficient with consistent opening, closing, and shift change task lists.
  • Maintained high performance levels by successfully training, monitoring, and motivating shift employees.
  • Kept all paperwork current and compliant with internal standards and legal requirements.
  • Contributed to effective decision-making with detailed reports on daily operations.

Education

Diploma -

Harrisburg High School
06.2020

BBA - Business Management

University of Phoenix
06-2027

Skills

  • Team management
  • Coaching and mentoring
  • Financial acumen
  • Exceptional communication
  • Order fulfillment
  • Employee relations
  • Personnel management

Languages

Spanish
Native or Bilingual

Timeline

Service Leader

Chipotle Restaurant
10.2024 - Current

Equipment Operator

Ulta Distribution Center
09.2023 - 10.2024

Learning Ambassador

Amazon
03.2021 - 09.2023

Shift Manager

McDonalds
02.2020 - 01.2021

Diploma -

Harrisburg High School

BBA - Business Management

University of Phoenix

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Michael Torres