Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Williams

Shillington

Summary

Dynamic leader with a proven track record in small business operations at K.L.M. Landscaping and Pest Control Services. Expert in customer relations and team development, I successfully enhanced client retention and optimized service delivery. Passionate about mentoring youth athletes, I foster strong relationships and promote personal growth through sports.

Overview

30
30
years of professional experience

Work History

Owner

K.L.M. Landscaping and Pest Control Services
08.2018 - Current
  • Managed daily operations of landscaping and pest control services, ensuring high-quality service delivery.
  • Developed strategic marketing plans to increase client acquisition and retention rates.
  • Oversaw budgeting and financial management, optimizing resource allocation for maximum profitability.
  • Trained and mentored staff on best practices in landscaping techniques and pest management protocols.
  • Established long-term relationships with clients through exceptional service and follow-up communication.
  • Managed day-to-day business operations.
  • Implemented efficient scheduling systems to streamline service appointments and enhance customer satisfaction.

MS Head Softball Coach

Governor Mifflin School District
03.2018 - Current
  • Developed and implemented comprehensive training programs enhancing athlete performance and teamwork.
  • Coordinated game strategies and practice schedules to optimize team preparedness and adaptability.
  • Mentored assistant coaches, fostering professional growth and improving coaching techniques across the staff.
  • Established strong relationships with players, promoting a positive team culture focused on development and resilience.
  • Organized fundraising events, successfully securing resources to support team needs and operational expenses.
  • Developed and oversaw successful softball program for students.
  • Monitored academic progress of student-athletes, providing necessary support to maintain eligibility requirements.
  • Established clear goals and expectations for both individual athletes and the entire team, fostering accountability and commitment to improvement.
  • Developed strong relationships with athletes, parents, and staff to create a unified and collaborative community.
  • Kept field, facilities, and equipment organized and well-maintained.
  • Promoted player development beyond athletics by emphasizing importance of academics, community involvement, and personal growth.
  • Managed schedule of practices, games, and special events.
  • Helped create and maintain a travel team organization, promoting continued development of local youth players
  • Maintain strong relationship with our youth program , developing strong relationships with upcoming athletes

Pest Control Technician

Jc Ehrlich
09.2001 - 08.2018
  • Diagnosed pest issues using advanced inspection techniques and tools.
  • Implemented effective treatment plans to control pest populations in residential and commercial properties.
  • Trained junior technicians on safety protocols and operational best practices for pest management.
  • Ensured compliance with industry regulations and company standards for pesticide application and safety measures.
  • Streamlined workflow processes by integrating new technologies, enhancing operational efficiency within the team.
  • Built strong client relationships through effective communication, resulting in improved service retention rates.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.

Manager

Pop Pops Pizza
01.1996 - 07.2001
  • Led team in implementing operational improvements to enhance efficiency and reduce costs.
  • Mentored staff on best practices, improving performance and fostering professional growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

Governor Mifflin Sr High
Shillington, Pa

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Group leadership
  • Building relationships
  • Team development
  • Athlete development
  • Team Training
  • Youth sports coach
  • Youth mentor

Accomplishments

    BSA-Eagle Scout

    Member- Order of the Arrow

Timeline

Owner

K.L.M. Landscaping and Pest Control Services
08.2018 - Current

MS Head Softball Coach

Governor Mifflin School District
03.2018 - Current

Pest Control Technician

Jc Ehrlich
09.2001 - 08.2018

Manager

Pop Pops Pizza
01.1996 - 07.2001

Governor Mifflin Sr High

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Michael Williams