MICHAEL YANCEY
Lititz
Summary
Dynamic and results-oriented sales management professional with a strong drive to revitalize sales operations and optimize procedures for maximum profitability and client acquisition. Proven track record of successfully enhancing sales procedures to streamline and strengthen processes. Versatile leader who approaches team building and leadership with an analytical and diligent mindset, consistently delivering strong results.
Overview
23
23
years of professional experience
Work History
Sales Manager
Keller Bros Ford Lebanon
01.2025 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Keller Bros Ford Lititz
07.2020 - 01.2025
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
Residential Real Estate Sales Professional
Berkshire Hathaway Homesale Realty
03.2012 - 12.2023
- Successfully closed an average of $3.5 million in sales volume per year
- 2013 Presidents Circle Winner for Berkshire Hathaway Homesale Realty (formerly Prudential Homesale Services Group)
- 2013 Winners Circle top 10% in sales volume within Lebanon County Association of Realtors
- Member of the Berkshire Hathaway REThink Council
- Extensive knowledge of the local and surrounding real estate markets
- Advertise listed property to other Realtors and potential buyers
- Schedule showings and host open house events so potential buyers can view the property
- Negotiate contracts with buyers and/or agents acting on their behalf, and purchase agreements with sellers and/or their agents
- Facilitate and coordinate the closing process on behalf of clients
- Aid sellers through selling process and buyers through buying process
- Assist prospective clients with identifying areas to look for property and suitable properties for their needs
- Research listings of property for sale
- Able to work independently with a strong work ethic
- Professional and personable demeanor
- Excellent written and verbal communication skills
- Comfortable networking and meeting new people in order to develop a client base
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated, facilitated, and managed real estate transactions.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Pre-Owned Vehicle Manager
Keller Bros Ford Lebanon
07.2017 - 07.2020
- Manage 2.7 Million dollars of pre-owned vehicle inventory.
- Responsible purchasing all pre-owned inventory.
- This includes coordinating transport, vehicle service, recondition and retailing inventory while utilizing the 60 day turn policy.
- Prevention of vehicle wholesale loss.
- Coordinate third party vehicle services to include body shop repairs, upholstery repairs, auto glass repairs, wheel repairs, detail shops, etc.
- Coordinate repairs & vehicle concerns directly with customers who have purchased a used or new vehicle.
- Directly working along side of sales team to work with customers in the showroom, via internet and/or phone.
- Conduct on-site and off-site trade appraisals.
- Daily communication with our service department regarding our immediate inventory.
- Attend monthly and quarterly management meetings to assess previous month of business, determine what improvements can be made and establish goals.
- Lead sales team to a high level of customer satisfaction.
- Actively involved in hiring and positive development of our sales team through training.
- Maintain spreadsheets through excel
- Utilization of CRM (VinSolutions) for all customer communications and lead follow up.
- Direct involvement to complete the monthly floor plan audit.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Inside Sales and Marketing
Precision Cast Parts
11.2014 - 08.2016
- Directly work with outside sales team to obtain new accounts and service existing accounts
- Work along side each department head to track work orders through the manufacturing process
- Responsible for communication with all customers who have active work orders in the manufacturing process
- Communicate any delays in work orders with active accounts
- Obtain and relay RFQ's from active or new accounts with engineering department for quotation
- Ensure new quotations maintain proper turnaround time
- Expedite outside services such as heat treat, x-ray, machining, etc
- Report to VP of Operations, Engineering Department and the business owner of any discrepancies in current pricing, lead time or future ordering concerns
- Responsible for any communications with active accounts of any price increase based on change of materials cost or process improvements
- Work directly with third party marketing firm to form marketing campaigns and track data
- Create photo and video content for website and social media accounts
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
Real Estate Agent/Sales Training
Coldwell Banker Select Professionals
12.2011 - 02.2012
- New agent training consisted of classroom style and one on one real estate based sales training
- Understanding state contracts as well as company policy & conduct were the foundation of the training
- I was able to be part of a top producing sales team within the company and take advantage of the opportunity to learn from experienced professionals in the industry
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Advised clients on market conditions and property value for informed decision-making.
Sous Chef
Pennsylvania Governors Residence
03.2002 - 02.2011
- Managed day to day operations of the residential and commercial kitchen within the residence
- Responsible for ordering and inventory control
- Preparing fine cuisine for the Governor and invited guests
- Designed creative menus to cater to diverse clientele
- Developed and executed a mentoring program for local culinary students
- Board member of the Pennsylvania School of Culinary Arts (2009-2011)
- Excellent time management skills
- Able to think quickly and adapt to ever changing situations
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Participated in food tastings and taste tests.
- Modified recipes to accommodate dietary restrictions and allergies.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
Real Estate Licensing -
LANCASTER COUNTY ASSOCIATION OF REALTORS
Lancaster, PA07.2011
Associates Degree - Culinary Arts & Restaurant Management
PENNSYLVANIA SCHOOL OF CULINARY ARTS
Lancaster, PA04.2002
High School - undefined
EASTERN LEBANON COUNTY HIGH SCHOOL
Myerstown, PA06.2000
Skills
- Territory sales management
- KPI analysis
- Training and development
- Sales expertise
- Verbal and written communication
- Employee motivation
- Team oversight
- Sales operations
- Persuasive negotiations
Accomplishments
- 2023 Ford President's Award recipient at Keller Bros Ford Lititz.
- Company record sales gross and sales volume in 2024.
- Year over year new vehicle sales growth.
- Lowest employee turnover in company history during my time as General Manager.
Personal Information
Title: Sales Manager
Testimonial - Text
If you're looking for a real estate agent then look no further than Michael Yancey. He is the best realtor I have ever seen in the industry in my 20 years of buying and selling property. He will always answer your questions immediately and is a subject matter expert in all facets of real estate. He is honest, punctual, has great people skills, and is an excellent negotiator. I highly recommend Michael Yancey and would not hesitate to use his services again.
Timeline
Sales Manager
Keller Bros Ford Lebanon
01.2025 - Current
General Manager
Keller Bros Ford Lititz
07.2020 - 01.2025
Pre-Owned Vehicle Manager
Keller Bros Ford Lebanon
07.2017 - 07.2020
Inside Sales and Marketing
Precision Cast Parts
11.2014 - 08.2016
Residential Real Estate Sales Professional
Berkshire Hathaway Homesale Realty
03.2012 - 12.2023
Real Estate Agent/Sales Training
Coldwell Banker Select Professionals
12.2011 - 02.2012
Sous Chef
Pennsylvania Governors Residence
03.2002 - 02.2011
Associates Degree - Culinary Arts & Restaurant Management
PENNSYLVANIA SCHOOL OF CULINARY ARTS
High School - undefined
EASTERN LEBANON COUNTY HIGH SCHOOL
Real Estate Licensing -
LANCASTER COUNTY ASSOCIATION OF REALTORS