Michael Zemek
Philadelphia
Summary
Retail manager with three years of experience at Petco, specializing in customer service and team leadership. Demonstrated success in animal care and merchandising, enhancing sales through strategic product placement and consultative selling techniques. Skilled in conflict management, fostering positive experiences for customers and pets alike.
Overview
5
5
years of professional experience
Work History
Camp Counselor
Camp Bow Wow
Philadelphia
09.2025 - 11.2026
- Supervised daily activities for campers, ensuring safety and engagement.
- Organized team-building games and outdoor adventures for campers of all ages.
- Coordinated communication between parents and staff to address camper needs and concerns.
- Ensured safe environment by maintaining cleanliness of floors and hallways.
Assistant Manager
Pet Supplies Plus
Bensalem
11.2025 - 01.2026
- Coordinated store ordering and inventory management, ensuring shelves were consistently stocked and store operations ran smoothly during opening and closing.
- Implemented inventory management systems to streamline stock processes.
- Assisted in daily store operations and team management.
- Trained new staff on product knowledge and customer service skills.
Manager
Petco
Bensalem
01.2022 - 09.2025
- Managed daily operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service quality.
- Coordinated inventory management and optimized product displays to drive sales performance.
- Delivered customer service while caring for animals and addressing phone inquiries to enhance client satisfaction.
Education
High school diploma or GED -
Archbishop ryan
06-2020
Skills
- Youth mentorship
- Outdoor education
- Nature education
- Childcare experience
- Activity planning
- Group activities
- Event organization
- Team collaboration
- Team leadership
- Volunteer coordination
- Program development
- Program evaluation
- Conflict management
- Conflict resolution
- Complaint resolution
- Customer inquiry handling
- Guest relations
- Customer communication
- Consultative selling
- Sales
- Closing sales
- Product information provision
- Product bundling
- Merchandising
- Product placement
- Impulse buy merchandising
- Loyalty programs
- Retail compliance procedures
- Retail price checking
- Inventory management
- Cycle counting inventory management
- Inventory Control
- Stocking
- Sanitation
- Safety procedures
- Hydration management
- Animal care
- Pet care
- Aquatic animal handling
- Animal handling
- Animal enclosure cleaning
- Animal restraint
- Technical Proficiency
- Computer operation
- Computer literacy
- Word processing
- Typing
- POS systems
- Depositing cash
- Transaction processing
- Balancing cash drawers
- Credit card payment processing
- Making change
- Payroll management
- Budget management
- Operations management
- Performance evaluation
- Supervising experience
- Managing retail teams
- Feedback collection
- Problem-solving
- Attention to detail
- Public speaking
- Public speaking
- Team building
- Creative expression
- Environmental stewardship
- Writing skills
- Basic math
- Mathematical skills
- Phone answering
- Phone communication
- Team collaboration
- Pet handling
- Attention to detail
- Management
- Stocking
- Feedback collection
- Team building
- Environmental stewardship
- Retail price checking
- Phone communication
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Pet Supplies Plus
11.2025 - 01.2026
Camp Counselor
Camp Bow Wow
09.2025 - 11.2026
Manager
Petco
01.2022 - 09.2025
High school diploma or GED -
Archbishop ryan