Michaela Reinauer
Greensburg
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
RNC
07.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained accurate patient records and updated care plans as needed.
- Supported nursing staff by preparing equipment and assisting during procedures.
- Monitored vital signs and reported changes to healthcare team promptly.
- Followed infection control protocols to maintain a clean and safe environment.
- Communicated effectively with patients and families regarding care needs and updates.
Client Experience Specialist
HearUSA
10.2023 - 06.2024
- Delivered exceptional client support through effective communication and problem resolution.
- Collaborated with cross-functional teams to enhance overall client satisfaction and experience.
- Utilized CRM systems to track client interactions and ensure accurate follow-up on inquiries.
- Analyzed client feedback to identify trends and recommend improvements in service delivery.
- Implemented process improvements that streamlined workflows, increasing efficiency in client handling.
- Managed scheduling of appointments, ensuring timely responses to client requests and needs.
- Maintained up-to-date knowledge of product offerings to provide informed support to clients.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Created sales quotes and converted sales orders using internal ordering system.
- Conducted regular follow-ups with clients to ensure continued satisfaction and identify potential areas for improvement.
Residential Aide
Mountain View Memory Care
02.2023 - 10.2023
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored resident health and behavior, reporting changes to nursing staff promptly.
- Implemented activity programs that enhanced social interaction among residents.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
- Ensured cleanliness and organization of living spaces, contributing to a safe environment.
- Facilitated communication between residents and families, fostering strong relationships.
- Supported medication management under supervision, ensuring adherence to prescribed regimens.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
Behavioral Aide
Merakey
02.2022 - 06.2022
- Implemented individualized behavior intervention plans to support client development.
- Collaborated with multidisciplinary teams to assess and evaluate client progress.
- Facilitated therapeutic activities promoting social skills and emotional regulation.
- Monitored behavioral patterns, documenting changes and reporting to supervisors.
Remote Receptionist
ESSMC
08.2021 - 02.2022
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for executive staff, ensuring optimal time management.
- Greeted visitors warmly, providing information and assistance as needed to enhance customer experience.
- Processed incoming and outgoing mail, maintaining organization and timely distribution of correspondence.
- Coordinated office supplies inventory, ordering materials as necessary to ensure operational efficiency.
- Assisted in onboarding new employees, providing orientation and training on office procedures and systems.
- Implemented filing system improvements, streamlining document retrieval processes for increased productivity.
- Maintained confidentiality of sensitive information while supporting various administrative tasks across departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Resident Care Aide
Walnut Memory Care
09.2020 - 06.2021
- Provided compassionate support to residents, ensuring comfort and dignity during daily activities.
- Assisted in the development and implementation of personalized care plans for individual residents.
- Monitored residents' physical and emotional well-being, reporting changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to enhance resident care and improve service delivery.
Direct Support Professional
RMPC
06.2015 - 01.2018
- Supported individuals with daily living activities to promote independence and enhance quality of life.
- Developed personalized care plans in collaboration with multidisciplinary teams to meet client needs effectively.
- Monitored client progress and documented observations, ensuring accurate reporting for health assessments.
- Trained and mentored new staff on best practices in direct support services, fostering a collaborative work environment.
- Implemented behavior management strategies to improve client engagement and reduce challenging behaviors.
- Facilitated recreational and social activities to encourage community involvement and skill development among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Home Health Aide
Care of America
06.2014 - 05.2015
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Administered medications and monitored patient health to ensure adherence to care plans.
- Documented patient progress and communicated changes in health status to healthcare teams effectively.
- Developed strong relationships with patients, enhancing their emotional well-being and trust in care services.
- Collaborated with interdisciplinary teams to create tailored care strategies addressing individual patient needs.
- Implemented safety measures that reduced risks of falls and accidents in home environments.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Education
High School Diploma -
Greensburg Salem High School
Greensburg, PA06-2014
CNA - Health Occupations
Central Westmoreland CTC
New Stanton, PA06-2014
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Basic life support
- End-of-life care
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Medication administration
- Flexibility and adaptability
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
RNC
07.2024 - Current
Client Experience Specialist
HearUSA
10.2023 - 06.2024
Residential Aide
Mountain View Memory Care
02.2023 - 10.2023
Behavioral Aide
Merakey
02.2022 - 06.2022
Remote Receptionist
ESSMC
08.2021 - 02.2022
Resident Care Aide
Walnut Memory Care
09.2020 - 06.2021
Direct Support Professional
RMPC
06.2015 - 01.2018
Home Health Aide
Care of America
06.2014 - 05.2015
High School Diploma -
Greensburg Salem High School
CNA - Health Occupations
Central Westmoreland CTC