Dedicated professional with strong teamwork and collaboration skills. Experienced in enhancing customer satisfaction and managing efficient workflows in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Host/Server
Texas Roadhouse
Lancaster, PA
03.2026 - Current
Greeted and seated guests, ensuring a welcoming atmosphere.
Managed dining reservations and waitlists efficiently.
Provided menu information, assisting guests in making dining choices.
Collaborated with kitchen staff to ensure timely food delivery.
Convenience Store Shift Lead
Krieder's Market
Kirkwood, PA
06.2023 - 04.2026
Trained and mentored team members on operational procedures and customer service excellence.
Coordinated scheduling and task assignments to optimize staff performance during peak hours.
Enhanced customer satisfaction by addressing complaints promptly and effectively resolving issues.
Completed store opening and closing procedures and balanced tills.