Michele Burkett
Camp Hill
Summary
Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Overview
23
23
years of professional experience
1985
1985
years of post-secondary education
Work History
Guest Service Advocate
Target
Mechanicsburg
03.2020 - Current
- Resolved customer inquiries and issues efficiently and effectively.
- Educated customers on product features and store promotions.
- Collaborated with team members to enhance customer service experience.
- Managed customer feedback to improve service delivery processes.
- Assisted in training new staff on service protocols and policies.
- Maintained knowledge of current merchandise and promotional offerings.
- Utilized point-of-sale systems for processing transactions seamlessly.
- Ensured a clean and organized workspace for optimal customer interaction.
Data Entry Clerk, Mailroom Clerk
Delta Dental of PA
Mechanicsburg
09.2002 - 07.2020
- Entered data into multiple databases efficiently and accurately.
- Verified data for accuracy and completeness before submission.
- Maintained organized digital filing systems for quick retrieval of information.
- Collaborated with team members to streamline data entry processes.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Education
Greater Johnstown
Johnstown, PASkills
- Customer service
- Data entry
- Point-of-sale systems
- Issue resolution
- Team collaboration
- Training assistance
- Attention to detail
- Problem solving
- Organizational skills
- Call handling
- Customer service background
- Training skills
Timeline
Guest Service Advocate
Target
03.2020 - Current
Data Entry Clerk, Mailroom Clerk
Delta Dental of PA
09.2002 - 07.2020
Greater Johnstown