Michele D. Cain

Serve as the front line customer service contact concerning all housing, operations and student matters to provide quality customer services to students, parents, faculty and staff.

Craft specific communications regarding philosophy and housing offerings to commuter and graduate students.

Maintain accurate housing records for all undergraduate and graduate students.

Liaise with internal departments (e.g. Finance and Administration, Dining Services, Facilities etc. to ensure a consistently supportive experience for students.

Manage break housing, early arrivals and late departures, including coordinating key distribution, billing, facilities and housekeeping needs.

Monitor department operating budget and reconciliation

• Provide support for 25 First Year Seminars (FYS), which includes event planning, and/or food orders and monitor budgets for each class section utilizing Excel.
• Monitor the department operating budget and reconciliation
• Supervise and mentor 10 work study students and one graduate student, as well as submit attendance records for payroll processing.
• Maintain records and files related to programs and events, as well as student involvement in organizations via PowerCampus.
• Administrative duties including answering telephones, distributing mail and providing excellent customer service to off campus and on campus constituents and partners.
• Manage elements of annual New Student Orientation (NSO) and Family Weekend, which include student and family registrations, space reservations, facilities set-ups, food orders, website updates, etc.
• Maintain web calendar for organizations
• Maintain strict office confidentiality
• Provide excellent customer service via phone, email and face to face inquires
• Works independently and within the team to fulfill departmental goals and mission
• Other duties as assigned

• Assist on/off campus constituents with room reservations sending confirmations and logging activity utilizing Active Data and Event Management Systems
• Administrative duties including answering telephones, distribution mail and providing customer services to off campus and on campus constituents and partners.
• Supervise 20 work-study students, as well as submit attendance records for payroll processing.
• Manage elements of Family Weekend at Fall Fest which include student and family registrations, space reservations, facilities set-ups, food orders, website updates, budget reconciliations and management
• Assist with monthly budget through comparing excel spreadsheet with monthly budget reports.

• Liaison between Executive Team and alumni, alumnae, student, parents and staff.
• Maintain accurate maintenance and secretarial staff records, including vacation, personal and sick time.
• Created monthly reports; revenue received, revenue owed, outstanding pledges etc. utilizing Microsoft Excel and Raiser’s Edge Constituent Management Program.
• Produce quarterly pledge reminder letters utilizing Microsoft Word and Raiser’s Edge.
• Quarterly preparation of all Executive and Committee Meetings; invitations, dinners, location, meeting packets, agenda etc.
• Maintained and order all computer and office supplies
• Provide excellent customer service via phone, email and face to face inquires
• Secondary receptionist
• Other duties as assigned

• Responsible for the input and distribution of all student rosters and report cards utilizing the Jen-A-Sys program.
• Schedule appointments for Assistant Principal utilizing Palm Pilot and Microsoft Outlook
• Maintain accurate student files, which include medical, dental and educational records
• Phone, email and face to face inquires
• Secondary receptionist
• Other duties as assigned