Michele Drumheller
Allentown
Summary
Seasoned Professional Driver and Sr. Claims Representative with a proven track record at Total Transportation of Mississippi, Werner Enterprises, and Liberty Mutual Insurance Company. Excelled in enhancing customer satisfaction through meticulous time management and effective team collaboration. Adept at problem-solving, and flexible in adapting to changing needs. Known for reliability, effective communication, and commitment to achieving organizational goals. Skilled in claims analysis and resolution.
Overview
26
26
years of professional experience
Work History
Professional Driver
Total Transportation Of Mississippi
03.2022 - 11.2024
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company's safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Professional Driver
Werner Enterprises
09.2018 - 02.2022
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays.
Sr. Claims Representative
LIBERTY MUTUAL INSURANCE COMPANY
02.1999 - 11.2018
- Improved team productivity by providing ongoing training and support to junior claims representatives.
- Reduced backlog of pending claims by introducing an effective triage system based on priority levels.
- Analyzed complex claims data, identifying trends, and recommending improvements to reduce future risks.
- Collaborated with legal and medical professionals to gather necessary information for claim assessments.
- Increased company profits by minimizing fraudulent activities through diligent research and validation of claim details.
- Actively contributed to continuous improvement initiatives within the organization aimed at refining claims handling procedures and customer service standards.
- Enhanced customer satisfaction with timely and accurate resolution of claims disputes.
- Assisted in the development of updated internal guidelines for handling specific types of claims cases.
- Conducted thorough investigations of disputed claims, gathering evidence to support decision-making processes.
- Conducted investigations into complicated mid- and high-exposure claims.
- Provided exceptional customer service when addressing inquiries from clients regarding their claim status or policy coverage details.
- Reduced claims processing time by implementing efficient workflow and prioritizing tasks.
- Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
Education
High School Diploma -
Trevor G. Browne High School
Phoenix, AZ06-1992
Skills
- Time management
- Decision-making
- Team collaboration
- Flexible schedule
- Conflict resolution
- Interpersonal communication
- Claims investigation
- Claims analysis
- Claims processing
- Claims resolution
- Insurance claims review
- Accident investigations
Timeline
Professional Driver
Total Transportation Of Mississippi
03.2022 - 11.2024
Professional Driver
Werner Enterprises
09.2018 - 02.2022
Sr. Claims Representative
LIBERTY MUTUAL INSURANCE COMPANY
02.1999 - 11.2018
High School Diploma -
Trevor G. Browne High School
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