Michele Gussman
Pipersville
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage, care coordination, and clinical education in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
VIRTUAL CLINICAL EDUCATOR
INIZIO
01.2021 - Current
- Provide in-bound or outbound non-promotional disease state related educational support across three programs to identified customers as directed by the client company.
- Conducted outbound medication adherence support to patients and or caregivers.
- Enrolled patients/caregivers into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease.
- Maintained excellent quality with superior customer service while adhering to program talking points or scripts.
- Developed and strengthened relationships with patients
- Provided educational support to help patients start and stay on their prescribed medications.
- Completed all required administrative responsibilities in a timely manner.
- Provide emotional support and counseling to patients and families, helping them cope with the emotional and psychological challenges of their illness.
- Identified and connected patients with appropriate community resources and support services, including financial assistance, social support, and transportation
REGISTERED NURSE
GENESIS QUAKERTOWN CENTER
01.2017 - 01.2022
- Utilize the nursing process to deliver care to acute, short term and long-term residents across the 128 bed facility
- Perform admission assessment, and collaborating with other disciplinary teams to design an individualized plan of care based on patient needs
- Attend patient care conference, and making contributions to the plan of care
- Medications and treatments administration to residents as ordered
- Proper documentation of patient care and monitoring of their progress, communicate patient status to authorized personnel
- Perform ongoing patient and family teaching
- Delegate responsibilities to staff, offering support and assistance to staff as needed
- Supervision of staff and facility
CERTIFIED VETERINARY TECHNICIAN
QUAKERTOWN VET CLINIC
01.2013 - 01.2016
- Carried out treatments prescribed by veterinarians
- Placed different sized catheters
- Took radiographs
- Triaged animals upon arrival
- Provided nursing care for the hospitalized animal
- Performed laboratory blood testing
- Interacted with animal owners
- Spoke with owners regarding nutrition for their pet
- Performed patient discharges and reviewed instructions
- Notated client interaction in the computer system
- Administered & regulated anesthesia
- Assisted the veterinarian with medical procedures
- Dispensed medications and reviewed usage with clients
CERTIFIED VETERINARY TECHNICIAN
DAMC
01.2011 - 01.2013
- Carried out treatments prescribed by veterinarians
- Placed different sized catheters
- Took radiographs
- Triaged animals upon arrival
- Provided nursing care for the hospitalized animal
- Performed laboratory blood testing
- Interacted with animal owners
- Spoke with owners regarding nutrition for their pet
- Performed patient discharges and reviewed instructions
- Notated client interaction in the computer system
- Administered & regulated anesthesia
- Assisted the veterinarian with medical procedures
- Dispensed medications and reviewed usage with clients
- Assisted in surgical procedures
- Performed dental cleanings
- Performed venipuncture
- Administered oral and IV medications
- Drug calculations
- 10+ years in the Veterinary field
CERTIFIED VETERINARY TECHNICIAN
CARES
01.2007 - 01.2011
- Performed CT scans
- Carried out treatments prescribed by veterinarians
- Placed different sized catheters
- Took radiographs
- Triaged animals upon arrival
- Provided nursing care for the hospitalized animal
- Performed laboratory blood testing
- Interacted with animal owners
- Performed patient discharges and reviewed instructions
- Notated client interaction in the computer system
- Assisted with ultrasounds
- Administered & regulated anesthesia
- Assisted the veterinarian with medical procedures
- Dispensed medications and reviewed usage with clients
Education
Associate of Science - Nursing
Gwynedd Mercy University
Gwynedd Valley, PA01.2016
Associate of Science - Veterinary Technology
Manor College
Jenkintown, PA05.2008
Skills
- Observation / Critical Thinking
- Comprehensive Nursing Abilities
- Strong Multi-Tasking and Organizational Skills
- Clinical assessment
- Patient confidentiality
- Patient education
- Problem Solving Skills/Analysis
- Medical Equipment and Devices
- Medical Symptoms/Treatments
- Performing Well Under Pressure
- Medical Charting/Documentation
- Patient/Family Communication
- Empathy/Compassion
- Provide excellent customer service through professional, clear communication
Certification
- Pennsylvania State Registered Nurse RN686275 Expires 2025-10-31
- BLS & CPR Certified (AHA)
- Certified Veterinary Technician, 2008-03
Clinical Experience
- Abington Lansdale Hospital, Abington Memorial Hospital, Doylestown Hospital, Grandview Hospital, Holy Redeemer Hospital, Montgomery County Emergency Services - Building 50, and Children's Hospital of Philadelphia (CHOP)
- Developed nursing skills, knowledge, and experience in Medical-Surgical and Telemetry, Specialty Care of Labor and Delivery, Postpartum, Behavioral Health, Pediatrics (Respiratory Floor), and Intensive Care Unit (ICU).
Timeline
VIRTUAL CLINICAL EDUCATOR
INIZIO
01.2021 - Current
REGISTERED NURSE
GENESIS QUAKERTOWN CENTER
01.2017 - 01.2022
CERTIFIED VETERINARY TECHNICIAN
QUAKERTOWN VET CLINIC
01.2013 - 01.2016
CERTIFIED VETERINARY TECHNICIAN
DAMC
01.2011 - 01.2013
CERTIFIED VETERINARY TECHNICIAN
CARES
01.2007 - 01.2011
Associate of Science - Nursing
Gwynedd Mercy University
Associate of Science - Veterinary Technology
Manor College
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