Michele Hope
Bensalem
Summary
Dynamic and detail-oriented professional committed to continuous career growth and gaining valuable experience in diverse office environments. Strong interpersonal skills foster effective relationships with employees, supervisors, and managers, enhancing collaboration and teamwork. A proactive approach to challenges drives enthusiasm for contributing to team success while managing multiple priorities with a positive attitude. Equipped with excellent problem-solving abilities and a commitment to learning, poised to tackle new challenges and advance organizational objectives.
Overview
30
30
years of professional experience
Work History
Human Capital Analyst
Office Of Civil Enforcement (OCE)/Resource Management Staff (RMS)
Washington, DC
08.2023 - Current
- Proficient in HR related systems; WTTS, FPPS, Monster, Qlik
- Processed staff promotions, transfers, terminations, awards, and other SF-52 related actions
- Prepared, organized and maintained spreadsheets and documents for reoccurring actions.
- Timekeeper – time and attendance of employees, access and run reports, leave reconciliation
- Coordinated with office directors, managers, and supervisors daily on HR related matters
- Analyzed data trends to support resource management decisions and enhance operational efficiency.
- Developed comprehensive reports on civil enforcement activities to inform strategic planning initiatives.
Administrative Officer
Office Of Civil Enforcement (OCE)/Resource Management Staff (RMS)
Washington, DC
05.2019 - 08.2023
- Point of Contact for all incoming FOIA requests – communication between divisions, other OECA AAs, divisions and offices. Other federal agencies may need to be involved
- Property Custodian – controlled accountability of 500 to 700 personal property assets
- Assists in organizing special functions and social events
- Prepared correspondence, documentation, and presentation materials
- Create and update administrative Standard Operating Procedures
- Streamlined administrative processes, enhancing overall operational efficiency within the organization.
- Analyzed workflow processes, identifying areas for improvement to increase effectiveness and reduce redundancies.
Administrative Support Assistant
U.S. Army
Fort Detrick, MD, United States
01.2017 - 05.2019
- Managed documentation, scheduling, and communication tasks to facilitate operations at Fort Detrick Civilian Personnel Advisory Center (CPAC).
- Streamlined customer arrival management and offered strategic direction to enhance overall service efficiency.
- Addressed customer inquiries on federal employee benefits, vacancies, and leave, ensuring clarity and accuracy in information provided.
- Operates automation systems and software (Microsoft Windows, Word, PowerPoint, Excel, ASARS, USA Staffing).
- Produce correspondence, memoranda, directives, forms and reports.
- Facilitated effective communication strategies to enhance collaboration and information sharing.
- Coordinated work order processes, ensuring all tasks were completed in a timely manner.
- Provides all mail operations including receipt, routing, dispatch and control of packages, mail and other forms of written or printed communications.
- Supports Human Resource Specialists performing HR Assistant duties such as assisting new employees during in-processing by receiving and reviewing their I-9 identification and directing them to the conference room for orientation.
- Assists HR Assistants in creating new hire packets and conducted new hire orientation for new employees.
- Assists in pre-employment activities by scheduling courtesy physical examinations and drug screenings. Assisted verifying veterans’ preference, making job offers, coordinator EOD/release dates and processing pre-employment security checks.
- Uploads employee files into the Automated Nature of Action (AutoNOA) system to be submitted into the Employee Online Personnel Folder (eOPF).
- Utilizes the Defense Civilian Personnel Data System Portal (DCPDS) to retrieve current and past employee’s SF-50s and other employee data.
- Assisted in processing a full range of personnel and pay actions and determined appropriate methods and techniques needed to resolve key problems and issues associated with those actions.
- Assisted in solving personnel and pay problems as a result of an employee's record containing employment gaps, breaks in service, leave without pay, and questionable credibility. Identified facts regarding the employee and/or position that impacted the completion of a personnel action.
- Organized and maintained filing systems for confidential documents and records.
- Led initiatives to optimize resource allocation within administrative operations.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
Medical Support Assistant
Barquist Army Health Clinic
Fort Detrick, MD, United States
03.2015 - 01.2017
- Managed patient and visitor flow, directing individuals to appropriate areas within medical treatment facility.
- Coordinated scheduling, documentation, and communication to support clinical staff in behavioral health department.
- Managed administrative tasks related to health information processing, enhancing support services for active duty military families and clinical staff.
- Oversaw position duties with minimal supervision, effectively adjusting priorities and timelines to enhance team performance and patient care.
- Executed thorough review and organization of forms, ensuring all data was current and properly filed electronically.
Quartermaster
U.S. Navy
San Diego, CA, United States
08.1996 - 04.2004
- Active Duty Military - USS Comstock LSD-45, San Diego, CA 1997-2001
- Planned and facilitated broad range of administrative functions, including schedule arrangements, briefings, and preparing charts on excel.
- Achieved safe navigation of the ship through proficient use of instruments and radars.
- Developed junior sailors' skills through comprehensive training for quartermaster watch responsibilities.
- Managed maintenance of navigational instruments
- Procured, corrected, used, and stowed navigational and oceanographic publications and oceanographic charts.
- Pentagon 2001-2004
- Contributed in the development of a database to check in visitors to a controlled access office.
- Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directed visitors by maintaining employee and department directories.
- Conducted thorough monitoring of logbook entries and managed visitor badge distribution to uphold security standards.
- Closely monitored and maintained front security reception area for controlled entry office space.
Education
Master of Science - Human Resources
University of Maryland University College
Adelphi, MD06-2018
Skills
- Proficient in Microsoft 365 and Office
- Proactive customer engagement
- Organizational proficiency
- Competency enhancement
- Analytical thinking
- Time management
- Data analysis and verification
Timeline
Human Capital Analyst
Office Of Civil Enforcement (OCE)/Resource Management Staff (RMS)
08.2023 - Current
Administrative Officer
Office Of Civil Enforcement (OCE)/Resource Management Staff (RMS)
05.2019 - 08.2023
Administrative Support Assistant
U.S. Army
01.2017 - 05.2019
Medical Support Assistant
Barquist Army Health Clinic
03.2015 - 01.2017
Quartermaster
U.S. Navy
08.1996 - 04.2004
Master of Science - Human Resources
University of Maryland University College