Michele Lieberman
Southampton
Summary
Dynamic Business Analyst with expertise in team collaboration and clear communication. Adept at identifying improvement opportunities, gathering requirements, and driving business process enhancements to support organizational goals and elevate customer experiences.
Overview
13
13
years of professional experience
Work History
Business Analyst
MeridianLink
2022.10 - Current
- Defined and delivered enhancements to the loan origination system, including new data fields, workflows, and user interface screens, enabling more streamlined loan processing and improved data capture.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Sr. IT Business Analyst
Finance of America Mortgage
2020.06 - 2022.10
- Developed high-quality documentation (Business Requirements, gap analyses, workflows and end-user training) providing clear guidance for future system enhancements and maintenance.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.
- Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
Sr. Business Analyst
Toll Brothers, Inc.
2016.05 - 2020.06
- Mapped data across source systems and warehouses to ensure data integrity and accessibility.
- Analyzed business requirements to streamline project delivery and improve operational outcomes.
- Collaborated with cross-functional teams to identify process improvement opportunities and implement solutions.
- Developed detailed documentation for business processes, ensuring clarity and adherence to standards.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Defined and delivered enhancements to the loan origination system, including new data fields, workflows, and user interface screens, enabling more streamlined loan processing and improved data capture.
Sr. Business Analyst
Bank of America
2014.10 - 2016.05
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Designed and developed data pipelines to acquire, clean and process data.
- Generated standard and custom reports to provide insights into business performance.
Sr. Business Analyst
LoanLogics
2013.08 - 2014.10
- Developed workflow diagrams and Gantt charts to visualize project timelines and processes to clearly demonstrate processes and timelines.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control data risks.
- Planned and arranged meetings with new clients to document services and products needed.
- Gathered requirements, defined scopes and allocated resources.
- Maintained project schedules by managing timelines and making proactive adjustments.
Education
Bachelor of Arts - Fine Art
Temple University
Philadelphia, PA1996-06
Skills
- Business analysis
- Requirement analysis
- Data analysis
- Acceptance testing
- Process improvement
- Workflow Analysis
- Process mapping
- Gap analysis
- Data mapping
- Agile practices
- Microsoft Office Suite
- Team collaboration
- Attention to detail
- Written communication
- Communication skills
- Multitasking and organization
Timeline
Business Analyst
MeridianLink
2022.10 - Current
Sr. IT Business Analyst
Finance of America Mortgage
2020.06 - 2022.10
Sr. Business Analyst
Toll Brothers, Inc.
2016.05 - 2020.06
Sr. Business Analyst
Bank of America
2014.10 - 2016.05
Sr. Business Analyst
LoanLogics
2013.08 - 2014.10
Bachelor of Arts - Fine Art
Temple University