Michele Marshall
East Greenville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Dispatcher/Customer Service Representative
American Fuels LLC
12.2018 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Accounts Receivable Clerk
Haines & Kibblehouse
12.2013 - 12.2018
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Server/Bartender
Rockwell's Restaurant & Bar
08.2013 - 04.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
No Degree - Marketing
DeSales University
Center Valley, PASkills
- Customer service
- Active listening
- Attention to detail
- Problem-solving
- Customer relations
- Decision-making
- Data entry
- Time management
Timeline
Dispatcher/Customer Service Representative
American Fuels LLC
12.2018 - Current
Accounts Receivable Clerk
Haines & Kibblehouse
12.2013 - 12.2018
Server/Bartender
Rockwell's Restaurant & Bar
08.2013 - 04.2014
No Degree - Marketing
DeSales University
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