Michele Owens
Beavertown
Summary
Dynamic salon owner with extensive experience in managing operations and building lasting client relationships. Expertise in attention to detail, creative marketing strategies, and enhancing customer satisfaction, ready to drive business growth in the beauty industry.
Detail-oriented stylist with exceptional customer service skills, known for fostering client loyalty and delivering personalized experiences. Proven ability to manage operations efficiently while ensuring high standards of service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Stylist
Great Clips Hair Salon
Shamokin Dam, PA
09.2023 - Current
- Provided personalized hair consultations to assess client needs and preferences.
- Executed precision haircuts and styling techniques to achieve desired looks.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in training new stylists on salon protocols and customer service standards.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Salon Owner
Self-employeed
Beavertown, PA
05.2017 - 09.2023
- Developed and implemented marketing strategies to attract new clients and enhance brand visibility.
- Managed daily operations, ensuring high standards of customer service and satisfaction.
- Oversaw financial planning, budgeting, and inventory management for optimal profitability.
- Analyzed market trends to adapt services offered, staying competitive in the beauty industry.
- Streamlined appointment scheduling processes to improve client flow and reduce wait times.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
Banking Customer Service Representative
Fulton Bank
Mount Pleasant Mills, PA
11.2015 - 04.2017
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Processed transactions accurately, maintaining compliance with banking regulations.
- Assisted customers in navigating online banking tools and account management features.
- Educated clients on financial products, enhancing their understanding and satisfaction.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Server
Gilligans of Beaufort
Beaufort, SC
03.2007 - 09.2011
- Delivered exceptional customer service to ensure guest satisfaction and repeat business.
- Managed dining room operations, coordinating between kitchen and front-of-house staff for seamless service.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Implemented efficient table management strategies to optimize seating and minimize wait times.
- Resolved customer complaints swiftly to maintain positive dining experiences and uphold restaurant standards.
- Developed strong relationships with regular guests, personalizing service to enhance their dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Office Administrative Assistant
Warren Associates
Fountain Inn, SC
07.2002 - 02.2003
- Coordinated office operations to ensure efficient workflow and timely completion of tasks.
- Managed scheduling and calendar for senior executives, enhancing time management and productivity.
- Developed and maintained filing systems to organize documents, improving retrieval efficiency.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Education
Bob Jones University
Greenville, SCLicensed Practical Nurse - Nursing Practice
The Academy of Arts And Science
Lewistown, PAGraduate Certificate - Cosmetology
Empire Beauty School
Shamokin Dam, PA11-2015
High School Diploma -
West Snyder High School
Beaver Springs, PA06-2000
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Creative thinking
- Excellent communication
- Teamwork and collaboration
- Relationship building and management
- Inventory management
- Client consultation
- Sales promotions
- Schedule management
Certification
CPR certification
BLS certification
Timeline
Stylist
Great Clips Hair Salon
09.2023 - Current
Salon Owner
Self-employeed
05.2017 - 09.2023
Banking Customer Service Representative
Fulton Bank
11.2015 - 04.2017
Server
Gilligans of Beaufort
03.2007 - 09.2011
Office Administrative Assistant
Warren Associates
07.2002 - 02.2003
Education
Bob Jones University
Licensed Practical Nurse - Nursing Practice
The Academy of Arts And Science
Graduate Certificate - Cosmetology
Empire Beauty School
High School Diploma -
West Snyder High School