Michele Starr, CPIA
Delta
Summary
Dynamic operations leader with a proven track record at Homesale Insurance, specializing in strategic planning and process improvement. Expert in enhancing customer satisfaction and retention through effective team leadership and training. Skilled in insurance sales and risk assessment, driving operational excellence and aligning initiatives with business objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Homesale Insurance
Lancaster
10.2017 - Current
- Develop and execute strategic initiatives to optimize operational efficiency and align with business objectives.
- Collaborate with executive leadership to establish and meet company goals, while providing expertise in operations.
- Drive customer relations and satisfaction, ensuring high retention rates, and service excellence.
- Identify, recommend, and implement process improvements, technologies, and systems to streamline operations.
- Ensure business decisions align with the agency’s vision and long-term strategy.
- Establish, communicate, and enforce operational policies, procedures, and standards.
- Stay informed of industry trends, emerging technologies, and best practices in operations management.
- Lead employee training initiatives to enhance skills and efficiency.
- Created business process flows to identify opportunities for improvement.
Online Retailer (Part-Time)
Self-Employed
Delta
09.2008 - Current
- Manage online sales of antiques and collectibles, overseeing supply chain, inventory control, and distribution
- Handle accounts receivable/payable, packaging, and shipping
- Provide exceptional customer service, ensuring repeat business and positive feedback
Insurance Agent/Producer
King Insurance
Gainesville
05.2016 - 11.2017
- Licensed 2-20 General Lines Agent in Florida
- Appointed with major insurance companies and brokers
- Managed both sales and servicing of personal and commercial lines insurance
Insurance Agent/Producer
Cotton's All Lines Insurance
Gainesville
03.2015 - 04.2016
- Licensed 2-20 General Lines Agent in Florida
- Specialized in personal lines insurance sales and client relationship management
Insurance Advisor
HomeSale Services Group
Lancaster
01.2011 - 06.2014
- Fully licensed insurance agent with expertise in personal and commercial insurance lines
- Partnered with major insurers such as Liberty Mutual, Travelers, Westfield, Progressive, and Nationwide
- Provided tailored insurance solutions and maintained strong client relationships
Agency Manager
Lewis Casualty, Inc.
Quarryville
01.1999 - 09.2009
- Led agency operations, overseeing customer relations, process improvements, and team development
- Implemented strategic policies to enhance business growth and operational efficiency
- Trained and mentored staff, ensuring superior client service and compliance with industry regulations
Education
High School Diploma -
Solanco High School
Quarryville, PA06.1991
Vocational Training - Graphic Arts
Willow Street Vo-Tech
Quarryville, PA06.1991
Skills
- Operations and Process Management
- Strategic Planning and Business Development
- Customer Relations and Satisfaction
- Insurance Sales and Underwriting
- Marketing and Sales Management
- Negotiation and Account Management
- Personnel and Office Management
- Business Insurance and Risk Assessment
- Management Software - Ezlynx & Applied Epic
- Process improvement
- Employee training
- Team leadership
- MS office
Certification
- Certified Professional Insurance Agent (CPIA)
- Property & Casualty Insurance License (PA, MD & WV)
Awards
- Homesale Insurance Producer for Policies & Premium - 2019
Accomplishments
- 2019 Homesale Insurance Producer for Policies & Premium
References
References available upon request.
Timeline
Vice President of Operations
Homesale Insurance
10.2017 - Current
Insurance Agent/Producer
King Insurance
05.2016 - 11.2017
Insurance Agent/Producer
Cotton's All Lines Insurance
03.2015 - 04.2016
Insurance Advisor
HomeSale Services Group
01.2011 - 06.2014
Online Retailer (Part-Time)
Self-Employed
09.2008 - Current
Agency Manager
Lewis Casualty, Inc.
01.1999 - 09.2009
High School Diploma -
Solanco High School
Vocational Training - Graphic Arts
Willow Street Vo-Tech
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