Michell Gibson
Irwin
Summary
Veterinary professional with extensive experience in administrative roles, providing exceptional front desk support in veterinary environments. Demonstrates strong work ethic, effective time management, and prioritization skills to enhance office efficiency. Proven track record in client retention and satisfaction through efficient communication and appointment scheduling. Detail-oriented with a solid understanding of industry terminology and technical skills. Detail-oriented Veterinary Technician with strong customer service focus and organizational efficiency. Experienced in coordinating clinic operations and educating pet owners on animal care, ensuring a positive client experience.
Overview
15
15
years of professional experience
Work History
Veterinary Technician
Countryside Veterinary Hospital
North Huntington
05.2023 - Current
- Monitored patient vital signs and administered medications as directed.
- Assisted veterinarians during examinations and surgical procedures.
- Prepared laboratory samples for diagnostic testing and communicated results.
- Educated pet owners on proper care, nutrition, and preventative health measures.
- Managed inventory of medical supplies and ensured equipment cleanliness.
- Coordinated with team members to maintain efficient clinic operations daily.
- Trained new staff on protocols, procedures, and client service standards.
- Handled patient records using veterinary management software for accuracy and compliance.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Shaved surgical areas and placed IV catheters in preparation for surgery
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
Receptionist
Donaldson Animal Hospital
Jeannette
10.2020 - 05.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
- Greeted visitors and verified reasons for visit and appointment information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Determined needs of visitors and provided information or solutions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Veterinary Technician
Greenfield Veterinary Clinic
Greenfield
04.2011 - 10.2020
- Avoided safety issues by carefully following company procedures and wearing protective gear when necessary.
- Participated in company-sponsored trainings and workshops to improve skills set and boost technical knowledge.
- Prepared and labeled medications and instructed client on administration.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Operated anesthesia, oxygen and monitoring equipment.
- Administered and monitored anesthesia for surgeries and operations.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Prepared and reviewed records and consent forms.
- Assisted with polishing, removing stains and other dental procedures.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Walked animals outside to avoid accidents in play areas or bedding.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Delivered excellent service to pet owners to drive repeat business.
- Conducted electrocardiogram and electroencephalogram tracings to test heart and brain activities.
- Developed, implemented and monitored animal physical rehabilitation program.
- Conducted health and wellness classes to enhance reputation and boost client satisfaction.
Education
Associate of Science - Vet
Penn Foster College
Scottsdale, AZSkills
- Office equipment operation
- Recordkeeping and bookkeeping
- Multi-line telephone proficiency
- Business operations insight
- Organizational efficiency
- Appointment scheduling
- Professional demeanor
- Visitor relations
- Calendar management
- Complaint resolution
- Administrative support
- Inventory management
- Call routing expertise
- Customer service focus
- Attention to detail
- Time management skills
- Documentation and reporting
- Records management expertise
- Punctuality and reliability
- Energetic attitude
- Data entry proficiency
- Technological aptitude
Timeline
Veterinary Technician
Countryside Veterinary Hospital
05.2023 - Current
Receptionist
Donaldson Animal Hospital
10.2020 - 05.2023
Veterinary Technician
Greenfield Veterinary Clinic
04.2011 - 10.2020
Associate of Science - Vet
Penn Foster College