Michelle Volkel
Hunlock Creek,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Custodian
Dallas School District
02.2024 - 10.2025
- Maintained cleanliness and organization of assigned areas, ensuring a safe environment for all occupants.
- Assisted in operating cleaning equipment, including floor buffers and vacuums, to enhance facility appearance.
- Learned and followed safety protocols to minimize hazards while performing custodial tasks.
- Supported waste management processes by properly disposing of trash and recyclables in designated areas.
- Collaborated with team members to ensure timely completion of daily cleaning schedules and tasks.
- Responded promptly to requests for maintenance or cleaning assistance from staff and visitors.
- Developed familiarity with various cleaning supplies and their appropriate applications for different surfaces.
- Adapted to changing priorities, demonstrating flexibility in handling unexpected cleaning challenges effectively.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Transportation
Huntington Creek Recovery Center
06.2022 - 02.2024
- Transported patients safely to appointments, ensuring comfort and adherence to safety protocols.
- Assisted medical staff in patient transfers, maintaining effective communication during procedures.
- Monitored vehicle condition regularly, performing routine maintenance checks to ensure operational readiness.
- Maintained accurate documentation of transport services rendered, supporting compliance with regulatory standards.
- Maintained accurate records of all transports completed including pick-up times, destinations, mileage driven per shift.
Front Desk Receptionist/Kennel Attendant
Pine Creek Pet Resorts
10.2021 - 09.2022
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Tracked important information in Microsoft Office spreadsheets and ran reports or generated graphs using data.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Custodian
Luzerne County Community College
09.2015 - 05.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Education
High School Diploma -
Lake-Lehman High School
Lehman, PA06.2006
Skills
- Groundskeeping
- Building inspection
- Equipment inspection
- Heavy lifting
- Multitasking and organization
- Excellent communication skills
- Attention to detail
- Client communication
- Inventory management
Timeline
Custodian
Dallas School District
02.2024 - 10.2025
Transportation
Huntington Creek Recovery Center
06.2022 - 02.2024
Front Desk Receptionist/Kennel Attendant
Pine Creek Pet Resorts
10.2021 - 09.2022
Custodian
Luzerne County Community College
09.2015 - 05.2021
High School Diploma -
Lake-Lehman High School