Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Altemus

Norristown

Summary

Dependable Operations Manager at Michaels Craft Store with a proven track record in enhancing team productivity and compliance. Skilled in effective communication and time management, I successfully trained staff and prioritized customer experience, leading to improved operational efficiency and employee performance.

Overview

25
25
years of professional experience

Work History

Operations Manager

Michaels Craft Store
08.2018 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Made Customer Experience a priority.


Rehabilitation Specialist

Hedwig House, Inc.
07.2000 - 08.2020
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Provided therapeutic activities to assist with patient development.
  • Charted on each patient daily.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Developed individualized treatment plans for patients with attainable goals.

Education

No Degree - Drug And Alcohol Counseling

Montgomery County Community College
Blue Bell, PA

Skills

  • Effective communication
  • Time management
  • Reliability
  • Multitasking

Timeline

Operations Manager

Michaels Craft Store
08.2018 - Current

Rehabilitation Specialist

Hedwig House, Inc.
07.2000 - 08.2020

No Degree - Drug And Alcohol Counseling

Montgomery County Community College

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Michelle Altemus