Michelle Altemus
Norristown
Summary
Dependable Operations Manager at Michaels Craft Store with a proven track record in enhancing team productivity and compliance. Skilled in effective communication and time management, I successfully trained staff and prioritized customer experience, leading to improved operational efficiency and employee performance.
Overview
25
25
years of professional experience
Work History
Operations Manager
Michaels Craft Store
Plymouth Meeting, PA
08.2018 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Made Customer Experience a priority.
Rehabilitation Specialist
Hedwig House, Inc.
Lansdale, PA
07.2000 - 08.2020
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Provided therapeutic activities to assist with patient development.
- Charted on each patient daily.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Developed individualized treatment plans for patients with attainable goals.
Education
No Degree - Drug And Alcohol Counseling
Montgomery County Community College
Blue Bell, PASkills
- Effective communication
- Time management
- Reliability
- Multitasking
Timeline
Operations Manager
Michaels Craft Store
08.2018 - Current
Rehabilitation Specialist
Hedwig House, Inc.
07.2000 - 08.2020
No Degree - Drug And Alcohol Counseling
Montgomery County Community College