Michelle Berryman
Pittsburgh
Summary
Qualified with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
37
37
years of professional experience
1985
1985
years of post-secondary education
Work History
Lead Cabinet Agent
Envoy Airlines
Pittsburgh
05.2025 - Current
- Participated in ongoing training programs related to job duties or responsibilities.
- Effectively completed Cabin AA and AVTech apps for flights
- Cleaned flights as they prepared for reboarding
- Completed security checks on flights before departure
Western Regional Manager
Pennsylvania Turnpike Commission
Harrisburg
06.1988 - 06.2023
- Managed regional sales initiatives to enhance customer engagement and satisfaction.
- Coordinated training sessions for new team members on product knowledge and sales techniques.
- Developed marketing strategies to boost brand awareness across the western region.
- Collaborated with cross-functional teams to align operations with strategic goals.
- Oversaw inventory management processes to ensure product availability and timely delivery.
- Facilitated communication between headquarters and regional teams for seamless operations.
- Managed budgeting, forecasting, and financial analysis of the western region's performance.
- Conducted regular meetings with local sales team to review performance goals and objectives.
- Compiled reports on weekly, monthly, quarterly sales activity across all channels within the west.
Education
McKeesport Area High School
McKeesport , PASkills
- Flight operations
- Security checks
- Customer engagement
- Inventory management
- Team leadership
- Budget management
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Resolving customer issues
Timeline
Lead Cabinet Agent
Envoy Airlines
05.2025 - Current
Western Regional Manager
Pennsylvania Turnpike Commission
06.1988 - 06.2023
McKeesport Area High School
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