Michelle Bidwell
Old Forge
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
26
26
years of professional experience
Work History
Customer Service Cashier
Dunkin' Donuts
09.2006 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service, resolving customer inquiries and complaints effectively.
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with team members to streamline operations during peak hours for improved efficiency.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Scheduler
Northeast Eye Institute
02.2000 - 08.2001
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
Education
Associate - Medical Assistance
Fortis
Scranton, PA01-2012
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer focus
- POS system operation
- Refund handling
- Multitasking and organization
- Adaptability and flexibility
- Calm demeanor
Timeline
Customer Service Cashier
Dunkin' Donuts
09.2006 - Current
Scheduler
Northeast Eye Institute
02.2000 - 08.2001
Associate - Medical Assistance
Fortis