Michelle Blocher
Camp Hill
Summary
Dynamic Assistant Store Manager with a proven track record at Barnes & Noble, enhancing customer satisfaction and driving sales growth through expert team leadership and strategic marketing. Excelled in stock management and fostering strong customer relationships, significantly boosting store performance. Skilled in upselling, with a keen focus on achieving and surpassing sales targets. Known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Barnes & Noble
10.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Created and maintained safe and secure work environments for employees.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Susquenita High School
Duncannon, PA 05.2001 -
Skills
Stock management
Store organization
Customer service
Sales expertise
Retail operations
Upselling and cross selling
Sales growth
Team building and leadership
Customer experience
Marketing and promotions
Display setup
Timeline
Assistant Store Manager
Barnes & Noble
10.2019 - Current
High School Diploma -
Susquenita High School
05.2001 -
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