Michelle Castillo
Scranton
Summary
Dedicated early-childhood teacher with a strong focus on classroom management and creating an engaging and positive learning environment. Known for problem-solving abilities and resourcefulness while keeping an open communication with staff and parents.
Overview
6
6
years of professional experience
Work History
Assistant Preschool Teacher
Beth Shalom Academy
Scranton
08.2023 - Current
- Assisted lead teacher in planning and implementing engaging lesson plans.
- Supported classroom management by maintaining a positive learning environment.
- Prepared educational materials and resources for daily lessons and activities.
- Fostered social skills through group activities and collaborative playtime.
- Collaborated with staff to create inclusive practices for diverse learners.
- Developed meaningful relationships with all students based on trust and respect.
- Assisted in creating and implementing lesson plans for preschoolers.
- Collaborated with other staff members to ensure that all safety protocols were followed at all times.
- Encouraged cooperative play among students by providing positive reinforcement when needed.
- Performed general housekeeping duties such as tidying up classrooms after activities or cleaning up spills from lunchtime.
- Organized play areas, toys, and learning materials to create a safe and stimulating environment.
- Observed each child to help improve social, mental and behavioral competencies.
- Worked closely with colleagues in order facilitate smooth transitions between activities throughout the day.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
Co-Manager
Books-A-Million
Scranton
05.2021 - 07.2023
- Assisted in managing daily store operations.
- Trained new employees on customer service and sales techniques.
- Oversaw inventory management and replenishment processes.
- Coordinated promotional displays to enhance product visibility.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Implemented merchandising strategies to drive sales engagement.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Waitress
DreamMex Restaurant
Scranton
01.2020 - 01.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Upheld health and safety standards throughout the restaurant operations.
- Assisted in training new waitstaff on restaurant procedures and menu items.
- Handled cash transactions and processed payments securely.
- Processed payments accurately using cash registers or POS systems.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Uphold health and safety standards throughout the restaurant operations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
Education
Some College (No Degree) - Early Childhood Education
Marywood University
Scranton, PAHigh School Diploma -
Scranton High School
Scranton, PA06-2018
Skills
- First aid and CPR
- Group activities facilitation
- Customer relationship management
- Safety protocol compliance
- Organizational skills
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Computer proficient
- Tech-Savvy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Preschool Teacher
Beth Shalom Academy
08.2023 - Current
Co-Manager
Books-A-Million
05.2021 - 07.2023
Waitress
DreamMex Restaurant
01.2020 - 01.2021
Some College (No Degree) - Early Childhood Education
Marywood University
High School Diploma -
Scranton High School