Overview
Work History
Education
Skills
Timeline
Generic

Michelle Collie

Warrington

Overview

2024
2024
years of professional experience

Work History

Pharmacy Technician

Alexa Pharmacy
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.

Pharmacy Techician

Keystone Pharmacy
09.2017 - 10.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Education

CentalBucks High Scool East
Buckingham, PA
1984

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Advanced math skills
  • Manual and automated medication dispensing
  • Receiving incoming supplies
  • Medication storage procedures
  • Order verification
  • Secure storage of medications
  • Drug interaction awareness
  • Updating medication histories
  • Dosage form preparation
  • Drug storage procedures
  • Interpreting orders
  • FDA drug safety guidelines
  • OTC recommendations
  • Drug monitoring
  • Record preparation
  • Drug classification
  • Billing support
  • Labeling prescriptions
  • Insurance reconciliation
  • Proper labeling
  • Ordering and stocking medications
  • Proper labeling procedures
  • Point of sale systems proficiency
  • FDA and HIPAA compliance
  • Supporting pharmacy operations
  • Resolving customer issues
  • Customer service
  • Data entry
  • Attention to detail
  • HIPAA compliance

Timeline

Pharmacy Techician

Keystone Pharmacy
09.2017 - 10.2023

Pharmacy Technician

Alexa Pharmacy

CentalBucks High Scool East

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Michelle Collie