Michelle Eperjesi
Connellsville
Summary
Dynamic professional with a proven track record in customer service and healthcare, notably with Blue Shield of CA. Excelled in complaint resolution and active listening, enhancing client loyalty and fostering long-term relationships. Skilled in CRM software and compassionate care, consistently delivering exceptional support and fostering well-being.
Overview
19
19
years of professional experience
Work History
Remote CSR,Health Insurance.
Blue Shield of CA,(TTEC.)
11.2024 - Current
- Answered constant flow of customer calls with minimal wait times.
- Developed strong rapport with clients by understanding their needs and preferences, fostering long-term loyalty.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated empathy and active listening skills,resulting in a smooth process start to finish.
Home Care Provider,Home Healthcare.
Interim Health Staffing Agency
02.2006 - 10.2009
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Administered medications in accordance with doctor's instructions.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Assisted with end-of-life care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Education
Bachelor Of Arts For Teaching - Cosmetology
Johnstown Academy of Cosmetology Arts And Sciences
Johnstown, PA05.1996
High School Diploma - Technology Education
Somerset Jr/Sr High School
Somerset, PA06.1993
Skills
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Computer proficiency
- Relationship building
- Data entry
- Customer relations
- Call management
- De-escalation techniques
- Follow-up skills
- Live chat support
- Research
- Complaint resolution
Timeline
Remote CSR,Health Insurance.
Blue Shield of CA,(TTEC.)
11.2024 - Current
Home Care Provider,Home Healthcare.
Interim Health Staffing Agency
02.2006 - 10.2009
Bachelor Of Arts For Teaching - Cosmetology
Johnstown Academy of Cosmetology Arts And Sciences
High School Diploma - Technology Education
Somerset Jr/Sr High School
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