Michelle Georgia
Archbald
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person.
Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day
Overview
35
35
years of professional experience
Work History
Insurance Agent
Robert Maseychik Insurance Ageny
Scranton
06.1991 - Current
- Provided expert guidance on various insurance products and services.
- Developed customized insurance plans to meet client needs.
- Maintained accurate records of client interactions and policy changes.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Responded to customer inquiries and problems to promote great service.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Ensured compliance with applicable laws, regulations, and company policies.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Train new employees on various insurance companies sites and procedures.
- Train new employees on office equipment and programs used in daily activities.
Education
Property And Casualty Insurance -
Web CE
11.2025 - 11.2025
Skills
- Customer service
- Active Listening & Empathy
- Attention to detail
- Analytical & Critical thinking
- Communication
- Problem-solving
- Time management
References
References available upon request.
Timeline
Property And Casualty Insurance -
Web CE
11.2025 - 11.2025
Insurance Agent
Robert Maseychik Insurance Ageny
06.1991 - Current