Michelle Gomez
Retail Associate
Norristown,PA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Sales Associate
Aeropostale
05.2024 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Restocked shelves to maintain product availability
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Head Cashier
The Home Depot
08.2020 - Current
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Performed store opening, mid-shift, and closing actions making sure all registers had money
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Assisted customers by answering questions and fulfilling requests.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
No Degree - Nursing
Montgomery County Community College
Blue Bell, PA 05.2001 -
High School Diploma -
Upper Merion Area High School
King Of Prussia, PA06.2019
Skills
- Customer service
- Teamwork and collaboration
- Listening skills
- Relationship building
Timeline
Sales Associate
Aeropostale
05.2024 - Current
Head Cashier
The Home Depot
08.2020 - Current
No Degree - Nursing
Montgomery County Community College
05.2001 -
High School Diploma -
Upper Merion Area High School