Michelle Goth

• Responsible for developing and implementing effective sales and marketing strategies aimed at meeting total census, mix, and revenue targets within multiple skilled nursing facilities.
• Implemented business strategies to increase revenue, and effectively target new markets.
• Responsible for developing strategies to eliminate or minimize barriers
• Built and maintained relationships with referral sources and local hospitals
• Supervised nursing center Admissions Staff to accomplish targeted Quality-Mix and Average Daily Census goals
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Managed Admissions team to achieve monthly sales goals

• Responsible for overseeing and supporting the admissions process for both short-term and long-term residents for multiple facilities
• Reviewed and responded to referral portals in a timely and effective manner to ensure optimal census and smooth transitions for incoming residents
• Responded to referrals promptly and communicated with hospital case managers, discharge planners, and other referral sources
• Collaborated with clinical and financial teams to determine appropriate admissions based on medical and payer criteria
• Conducted facility tours for prospective residents and families
• Ensured compliance with all state, federal, and facility-specific policies and procedures
• Maintain accurate tracking of referral activity and conversion metrics
• Participate in daily census development meetings and provide updates

Identical job description see above

• On boarded and trained new employees with primary focus on care and retention
• Responsible for pre shift huddle and set assignments
• Delivered high quality nursing care in post-acute care facilities
• Assisted residents with personal hygiene, feeding, grooming, and other activities of daily living (ADLs)
• Followed and adhered to care plans for residents, and all applicable laws, regulations, and policies

• Worked closely with the interdisciplinary hospice team to ensure patients receive the highest quality of care during their final stages of life
• Assisted patients with daily living activities, promoting independence and dignity.
• Monitored and reported changes in patients' condition to the hospice care team
• Enhanced patient satisfaction by providing compassionate and attentive care.