Michelle Herezi
Norristown
Summary
Compassionate and organized customer service professional with a strong foundation in administrative support, client communication, and healthcare environments. Known for being dependable, warm, and proactive in fast-paced settings, with a proven ability to create positive experiences for clients and support team operations efficiently.
Flexible hard worker ready to learn and contribute to team success.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Children's Hospital Primary Care
Paoli
09.2025 - Current
- Create a warm, welcoming environment for patients and families while managing a high-volume front desk
- Coordinate appointment scheduling, patient check-in/check-out, and insurance verification with accuracy
- Serve as a key point of contact, ensuring families feel informed and supported
- Collaborate with providers to maintain smooth patient flow and minimize wait times
- Handle sensitive information while maintaining strict confidentiality
Customer Service Representative
Hickory Veterinary Hospital
05.2021 - 08.2025
- Managed a busy multi-line phone system and scheduled appointments efficiently
- Built strong relationships with clients through empathy and communication
- Maintained records and handled administrative duties
- Supported staff to ensure smooth operations
- Recognized for reliability and ability to work in fast-paced environments
Dog Groomer
PetSmart
King of Prussia
10.2023 - 08.2024
- Provided high-quality grooming services prioritizing pet safety
- Consulted with pet owners to deliver personalized care
- Managed multiple appointments while maintaining organization
- Built trust with pets and owners through patience and communication
Camp Counselor I
Palumbo Recreation Center
01.2009 - 01.2018
- Supervised and engaged large groups of children
- Fostered relationships with children, parents, and staff
- Created a fun, inclusive environment and managed group dynamics
- Recognized as Counselor of the Week for leadership
Education
High School Diploma -
The Academy at Palumbo
Montgomery County Community College
Skills
- Front Desk & Reception Operations
- Patient/Client Communication
- Appointment Scheduling
- Multi-line Phone Handling
- Record Filing & Email Correspondence
- Empathy & Active Listening
- Multitasking & Time Management
- Teamwork & Professionalism
Timeline
Patient Service Representative
Children's Hospital Primary Care
09.2025 - Current
Dog Groomer
PetSmart
10.2023 - 08.2024
Customer Service Representative
Hickory Veterinary Hospital
05.2021 - 08.2025
Camp Counselor I
Palumbo Recreation Center
01.2009 - 01.2018
High School Diploma -
The Academy at Palumbo
Montgomery County Community College