Michelle Horsburgh
Lititz
Summary
Dynamic and reliable Driver Support Staff at Boyo Transportation, recognized for maintaining a clean driving record and exceptional customer service. Leveraged strong time management and problem-solving skills to ensure timely deliveries, enhancing customer satisfaction and fostering trust through professional interactions. Committed to safety and efficiency, consistently optimizing routes for on-time performance.
Overview
17
17
years of professional experience
Work History
Driver Support Staff
Boyo Transportation
02.2013 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Maintained clean and organized vehicle, enhancing professional image of company.
Support Advisor
Friendship Community
09.2011 - 09.2013
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Paraprofessional
Warwick School District
03.2007 - 06.2012
- Enforced behavioral guidelines while assisting lead teacher in fostering a positive learning environment.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Education
Liberal Arts And Sciences
Anne Arundel Community College
Arnold, MDHealth And Fitness
Allegany College of Maryland
Cumberland, MDSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Punctuality
Timeline
Driver Support Staff
Boyo Transportation
02.2013 - 06.2024
Support Advisor
Friendship Community
09.2011 - 09.2013
Paraprofessional
Warwick School District
03.2007 - 06.2012
Liberal Arts And Sciences
Anne Arundel Community College
Health And Fitness
Allegany College of Maryland