MICHELLE JACKSON
Pittsburgh
Summary
Friendly and solution-oriented Customer Service Representative with 5+ years of experience delivering exceptional service in healthcare, retail, and e-commerce settings. Proven ability to manage teams, streamline front desk operations, and resolve issues quickly. Skilled in CRM tools, multitasking, and providing empathetic support in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Manager
Finish Line
08.2022 - Current
- Manage daily store operations, staffing, inventory, and merchandising.
- Train and mentor team members to ensure excellent customer service and high sales performance.
- Key Results: Increased store sales by 15%, maintained a 4.8/5 customer service score, and reduced staff turnover.
Customer Service Representative (Part-Time)
Amazon
08.2022 - 04.2023
- Assisted customers with orders, returns, and account issues via phone, chat, and email.
- Utilized CRM systems to log interactions, issue refunds, and escalate concerns.
- Key Results: Maintained a 95% customer satisfaction rate while handling an average of 75+ interactions per day.
Front Desk Representative
Highmark Health
02.2018 - 07.2022
- Scheduled appointments, greeted patients, and verified insurance information in a busy healthcare setting.
- Handled sensitive patient records and provided compassionate service to diverse populations.
- Key Results: Streamlined front desk workflow, reduced wait times by 20%, and improved patient satisfaction.
Education
Diploma - undefined
Taylor Allderdice High School
PittsburghSkills
- Customer Service & Support
- Front Desk Operations
- Team Leadership
- CRM Systems (Salesforce, Zendesk)
- Inventory Management
- Problem Solving
- Communication & Multitasking
- Time Management
Technology And Tools
- Microsoft Office Suite
- Google Workspace
- Zendesk
- Salesforce
- POS Systems
Hobbies and Interests
- Retail trends
- Community volunteering
- Travel
- Wellness
- Organizing events
Timeline
Manager
Finish Line
08.2022 - Current
Customer Service Representative (Part-Time)
Amazon
08.2022 - 04.2023
Front Desk Representative
Highmark Health
02.2018 - 07.2022
Diploma - undefined
Taylor Allderdice High School
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