Michelle Kemnitz
Williamsport
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
The Williamsport Home
Williamsport
10.2022 - 10.2024
- Greeted visitors and residents warmly, ensuring a welcoming environment.
- Managed incoming calls, directing them to appropriate staff members efficiently.
- Maintained appointment schedules for healthcare professionals and administrative staff.
- Processed mail and packages, ensuring timely distribution to recipients.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Customer Service Associate
Tjmaxx
Williamsport
05.2022 - 11.2023
- Assisted customers with product inquiries and service requests.
- Processed transactions using point-of-sale systems efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to enhance customer experience.
- Resolved customer complaints with empathy and effective communication.
Customer Service Associate
Macys Department Store
Muncy
06.2009 - 12.2016
- Assisted customers with product inquiries and service requests.
- Processed transactions using point-of-sale systems efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Managed inventory levels and restocked shelves as needed.
- Trained new associates on customer service protocols and store policies.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Assistant Manager
Yankee Candle
Muncy
10.2009 - 10.2010
- Managed daily operations and staff activities in a retail environment.
- Trained new team members on product knowledge and customer service techniques.
- Coordinated inventory management and ensured stock availability on the sales floor.
- Fostered a positive team culture through effective communication and collaboration.
- Assisted in scheduling staff shifts to meet operational needs and customer demands.
- Resolved customer inquiries and complaints with a focus on satisfaction and support.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Science - Psychology
Dickinson College
Carlisle, PA 04.2001 - 05.2005
Timeline
Receptionist
The Williamsport Home
10.2022 - 10.2024
Customer Service Associate
Tjmaxx
05.2022 - 11.2023
Assistant Manager
Yankee Candle
10.2009 - 10.2010
Customer Service Associate
Macys Department Store
06.2009 - 12.2016
Bachelor of Science - Psychology
Dickinson College
04.2001 - 05.2005