Michelle Knight
Pittsburgh
Summary
Seeking a full time position where I can utilize my experience and skills.
Overview
21
21
years of professional experience
Work History
Security Officer
City Charter High School
Pittsburgh
09.2024 - Current
- Monitored premises and recorded activity in daily officer reports.
- Identified suspicious activity to determine appropriate response.
- Responded to alarms and conducted investigations as required.
- Greeted staff, guests, vendors, contractors upon arrival at facility entrance.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Security Guard
OSA Global Security LLC
Pittsburgh
02.2022 - 05.2024
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
Housekeeper
Renaissance Hotel
Pittsburgh
09.2014 - 03.2020
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Organized closets with hangers for guests' clothing items.
Customer Service Representative
CMS Bankcard Services
Pittsburgh
09.2009 - 08.2014
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
Cashier Team Lead
Kmartcorp
Pittsburgh
11.2004 - 10.2008
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Education
GED -
Greater Pittsburgh of Literacy Council
Pittsburgh, PA08.2006
Skills
- Security operations and surveillance
- CCTV monitoring
- Patrolling and premises security
- Cash handling
- Customer service excellence
- Chemical safety and cleaning
- Oral and written communication
- SRO certificate
- CPR and First Aide certificate
Timeline
Security Officer
City Charter High School
09.2024 - Current
Security Guard
OSA Global Security LLC
02.2022 - 05.2024
Housekeeper
Renaissance Hotel
09.2014 - 03.2020
Customer Service Representative
CMS Bankcard Services
09.2009 - 08.2014
Cashier Team Lead
Kmartcorp
11.2004 - 10.2008
GED -
Greater Pittsburgh of Literacy Council