Michelle Mbewe
Pittsburgh
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
St Clair Health
Pittsburgh, PA
06.2024 - Current
- Assisted in patient intake and registration processes, ensuring accurate data entry and documentation.
- Conducted routine clinical procedures, including vital signs assessment and specimen collection.
- Coordinated patient appointments and follow-ups to enhance care continuity and efficiency.
- Managed electronic health records, maintaining compliance with HIPAA regulations and organizational standards.
- Educated patients on treatment plans, medications, and preventive care measures to promote health literacy.
- Collaborated with healthcare providers to streamline workflows and optimize patient care delivery.
- Trained junior staff on clinical protocols and office procedures to improve team proficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Medical Assistant
Workwell
Pittsburgh, PA
06.2023 - 06.2024
- Implemented process improvements that reduced patient wait times and enhanced overall service quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Pharmacy Technician
CVS Pharmacy
Carnegie, Pa
01.2021 - 04.2023
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
- Managed inventory levels, ensuring optimal stock of pharmaceuticals and supplies.
- Assisted pharmacists in preparing prescriptions, verifying patient information, and processing insurance claims.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular audits of medication storage areas to maintain compliance with health regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Medical Assistant
Preferred Primary Care Physicians
Carnegie, PA
09.2019 - 03.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
Greentree Medical Associates
Greentree, Pa
08.2013 - 08.2017
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Trained junior staff on clinical protocols and office procedures to improve team proficiency.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Improved clinical workflow with introduction of electronic health records system.
Caregiver
Brightstar
Mt Lebanon, Pa
10.2011 - 08.2013
- Assisting clients with ADLs while in their home
- Medication reminders, meal preparation, exercise
- Transporting clients to and from appointments and activities
Resident Care Assistant/Medication Tech
The Residence at Willow Lane
Pittsburgh, Pa
02.2011 - 10.2011
- Administering medications including insulin injections
- Monitoring vital signs and glucose levels
- Assisting residents with ADLs
- Supervising and initiating memory enhancing and physical exercises
File Clerk/Office Assistant
South Hills Eye Associates
Mt Lebanon, Pa
09.2008 - 03.2009
- Organizing and filing patient charts
- Preparing charts for next day care
Caregiver
Home Instead Senior Care
Scott Township, Pa
02.2007 - 08.2007
- Assisting elderly clients with daily personal care
- Providing medication reminders
- Participating in enrichment activities
Patient Care Technician
UPMC Shadyside Hospital
Shadyside, Pa
07.2004 - 02.2006
- Monitoring patients’ vital signs and blood glucose levels
- Providing assistance with daily care
- Working with doctors, nurses and other healthcare professionals to ensure healthy recovery from surgery and illness
Education
Associates - Nuclear Medicine Technology
Community College of Allegheny County
Pittsburgh, Pa07-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Phlebotomy
- Reliable team player
- Immunization administration
- Medical supply inventory
- Complex Problem-solving
- Adaptable
Certification
Nuclear Medicine Technology Certification Board Certified December 2008
Timeline
Medical Assistant
St Clair Health
06.2024 - Current
Medical Assistant
Workwell
06.2023 - 06.2024
Pharmacy Technician
CVS Pharmacy
01.2021 - 04.2023
Medical Assistant
Preferred Primary Care Physicians
09.2019 - 03.2020
Medical Assistant
Greentree Medical Associates
08.2013 - 08.2017
Caregiver
Brightstar
10.2011 - 08.2013
Resident Care Assistant/Medication Tech
The Residence at Willow Lane
02.2011 - 10.2011
File Clerk/Office Assistant
South Hills Eye Associates
09.2008 - 03.2009
Caregiver
Home Instead Senior Care
02.2007 - 08.2007
Patient Care Technician
UPMC Shadyside Hospital
07.2004 - 02.2006
Associates - Nuclear Medicine Technology
Community College of Allegheny County