Michelle McClelland
Cambridge Springs
Summary
Personable and organized with passion for healthcare and patient support, offering strong foundation in administrative tasks and patient care. Knowledge of medical terminology and office procedures, coupled with proficiency in scheduling and maintaining patient records. Committed to enhancing patient experiences and ensuring smooth clinic operations.
Overview
1
1
year of professional experience
Work History
Chiropractic Assistant
Edinboro Health and Wellness Center
08.2023 - 08.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Provided care to patients through electric stimulation, ultrasound therapy and orthotic fittings.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Education
Bachelor of Science - Biology
Allegheny College
Meadville, PA05-2025
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Patient care
- Payment collection
- Time management mastery
- Treatment room preparation
- Updating medical records
Timeline
Chiropractic Assistant
Edinboro Health and Wellness Center
08.2023 - 08.2024
Bachelor of Science - Biology
Allegheny College
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