Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Phillip

Homestead

Summary

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

24
24
years of professional experience

Work History

Server/Banquet Bartender

Private Client
Pittsburgh
01.2023 - Current

.

  • Coordinated catering services when requested by customers .
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Prepared drinks according to standard recipes.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.

Special Education Teacher

Pittsburgh Public School District
Pittsburgh
10.2001 - Current
  • Collaborated with other educators and professionals to design instructional plans.
  • Assisted in the development of IEP goals based on data analysis.
  • Created a safe environment conducive to learning for special education students.
  • Communicated regularly with parents regarding their child's progress.
  • Instructed special education classes using evidence-based practices.

Restaurant Owner

40.4 Public House
Munhall
11.2018 - 11.2022
  • Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Coordinated catering services when requested by customers .
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assisted staff by serving food and beverages or bussing tables.

Education

Bachelor of Arts - Elementary Education

Indiana University of Pennsylvania
Indiana, PA
05-2001

Master of Arts - Special Education

University of Pittsburgh
Pittsburgh, PA
05-2000

Skills

  • Operations management
  • Employee scheduling
  • Customer engagement
  • Inventory management
  • Beverage making
  • Staff management
  • Employee training
  • Menu development
  • Vendor relations
  • Food and Beverage Ordering
  • RAMP certified

Timeline

Server/Banquet Bartender

Private Client
01.2023 - Current

Restaurant Owner

40.4 Public House
11.2018 - 11.2022

Special Education Teacher

Pittsburgh Public School District
10.2001 - Current

Bachelor of Arts - Elementary Education

Indiana University of Pennsylvania

Master of Arts - Special Education

University of Pittsburgh
Michelle Phillip