MICHELLE PLATT
South Fork
Summary
Experienced and results-driven Sales Supervisor, with a proven track record of meeting and exceeding sales targets. Dedicated and goal-oriented individual adept at managing sales operations and driving team success in a Sales Supervisor role.
Strategic Talent Acquisition Recruiter known for productivity and efficient task completion. Specialize in candidate sourcing, recruitment marketing, and behavioral interviewing techniques. Excel in communication, adaptability, and problem-solving to successfully match talent with organizational needs. Commitment to fostering positive candidate experiences while meeting hiring goals.
Overview
7
7
years of professional experience
Work History
Talent Acquisition Recruiter
Qualfon
Johnstown
12.2024 - 05.2025
- Sourced, qualified and conducted screening interviews with job candidates.
- Conferred with management to develop or implement personnel policies or procedures.
- Conducted reference checks on shortlisted candidates to ensure accuracy of information provided in resumes or applications.
- Assisted with the onboarding process for new hires.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Participated in local job fairs and recruitment events for prospective hiring.
- Hired employees and processed hiring-related paperwork.
- Provided a positive candidate experience throughout the recruitment process.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Conducted reference and background checks on prospective employees.
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.
Sales Supervisor
Qualfon USA
Johnstown
01.2024 - 12.2024
- Managed a team of sales representatives to achieve monthly sales targets.
- Developed and implemented sales strategies to increase revenue and market share.
- Provided training and mentorship to new sales team members.
Call Center Representative
Qualfon
Johnstown
04.2023 - 01.2024
- I have experience managing inbound and outbound calls in a fast-paced call center environment.
- I have proven experience in resolving customer complaints and issues in a timely and efficient manner.
- I have a track record of meeting and exceeding sales targets through effective communication and persuasion techniques.
- I have demonstrated strong multitasking abilities by handling multiple customer inquiries simultaneously.
- I have experience providing technical support and troubleshooting assistance to customers over the phone.
- I have a consistent record of maintaining high customer satisfaction ratings through excellent communication skills.
Personal Shopper
Walmart
Johnstown
06.2022 - 04.2023
Home Health Aide
Personal
South Fork
12.2017 - 03.2022
Education
High School Diploma -
Belton Honea Path high school
Honea Path, Sc06.1998
Skills
- Customer assistance
- Sales operations management
- Team success driving
- Sales strategy development
- Training and mentorship
- Inbound and outbound call management
- Customer complaint resolution
- Effective communication
- Persuasion techniques
- Multitasking
- Technical support
- Troubleshooting assistance
- High customer satisfaction maintenance
- Candidate sourcing
- Screening interviews
- Full-cycle recruiting
- Onboarding process
- Applicant tracking system
- Collaboration with managers
- Positive candidate experience
- Background checks
- Recruitment strategies
- Cold calling
Languages
English, Native
Timeline
Talent Acquisition Recruiter
Qualfon
12.2024 - 05.2025
Sales Supervisor
Qualfon USA
01.2024 - 12.2024
Call Center Representative
Qualfon
04.2023 - 01.2024
Personal Shopper
Walmart
06.2022 - 04.2023
Home Health Aide
Personal
12.2017 - 03.2022
High School Diploma -
Belton Honea Path high school