Michelle Retzer
Erie
Summary
Motivated and dependable professional with a strong work ethic and a willingness to learn. Brings excellent communication skills, attention to detail, and the ability to work independently or as part of a team to meet organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafeteria Worker
Metz
Erie
08.2024 - 06.2025
- Prepared and served meals according to established food safety guidelines.
- Maintained cleanliness and organization of cafeteria dining areas.
- Assisted in inventory management and restocked supplies as needed.
- Collaborated with team members to ensure efficient meal service.
- Operated kitchen equipment to prepare food items safely and effectively.
- Monitored food quality and freshness throughout service hours.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Adhered to sanitation policies when cleaning work areas.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Operated cash registers accurately and efficiently to process payments from customers.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Operated industrial dishwasher to wash glassware and utensils.
- Used proper portion sizes when serving meals to customers.
- Adhered to safe and proper storage guidelines for incoming supplies.
Crew Member
Burger King
Erie
05.2018 - 06.2025
- Provided excellent customer service during high-volume meal periods.
- Operated cooking equipment to prepare food items quickly and efficiently.
- Maintained cleanliness and organization in the dining area and kitchen.
- Collaborated with team members to ensure smooth restaurant operations.
- Assisted in training new crew members on procedures and standards.
- Handled cash transactions accurately at the register during busy shifts.
- Followed safety and sanitation guidelines for food preparation and handling.
- Engaged with customers, addressing inquiries and resolving concerns promptly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Iroquois JR/SR High School
Erie, PA06-1996
Skills
- Food safety and sanitation
- Meal preparation and presentation
- Cash register operation
- Inventory management
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Training support
- Money handling
Certification
ServSafe-Food Safty Handler
Timeline
Cafeteria Worker
Metz
08.2024 - 06.2025
Crew Member
Burger King
05.2018 - 06.2025
High School Diploma -
Iroquois JR/SR High School