Michelle Ross

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.

Emotional and Psychological Support

• Provided counseling to patients and families coping with terminal illness, stress, and anticipatory grief. Supported families in navigating emotional and relational challenges during end-of-life care. Assisted interdisciplinary team in understanding psychosocial impacts on symptom expression and care needs

Psychosocial Assessments

• Conducted comprehensive evaluations of psychosocial status, family dynamics, caregiver capacity, and environmental safety. Assessed cultural factors influencing care, including communication norms, family roles, and traditions. Identified risks for suicide, neglect, or abuse and developed appropriate intervention plans

Care Coordination

• Served as liaison between patients, families, and community agencies to ensure continuity of care. Participated in interdisciplinary team meetings to develop and update individualized care plan. Maintained collaborative relationships with internal staff and external resources to support patient needs

Advance Care Planning

• Educated patients and families on advance directives and assisted with completion. Supported planning for funeral arrangements, financial, legal, and health care decisions. Maintained accurate clinical documentation for all referred cases
• Crisis Intervention
• Delivered immediate support during psychosocial crises, including emotional distress and unsafe living conditions. Provided emergency counseling and coordinated alternative care plans when necessary
• Education and Advocacy
• Informed patients, families, and community partners about available resources and support services. Promoted culturally responsive care through staff education and interdisciplinary collaboration. Participated in quality improvement initiatives to enhance service delivery and patient outcomes

• Emotional and Psychological Support: Provided counseling and psychotherapy to patients, families, and caregivers to help them cope with the emotional challenges of serious illness, supported families during family meetings, provide support to the team during times of patient distress
• Psychosocial Assessments: Conducted assessments to identify the needs and strengths of patients and their families, and developed care plans accordingly provided supportive visits
• Care Coordination: Collaborated with healthcare providers to ensure a holistic approach to patient care, including coordinating services and discharge planning and bereavement providing resources
• Advance Care Planning: Facilitated discussions about end-of-life care preferences and helped patients and families make informed decisions
• Crisis Intervention: Provided support during crises and helped families navigate complex healthcare systems
• Education and Advocacy: Educated patients and families about palliative care options, and advocating for their needs within the healthcare system

• Emotional and Psychological Support: Provided counseling and psychotherapy to help patients and families cope with the emotional challenges of sickle cell disease
• Crisis Intervention: Offered support during crises, such as severe pain episodes or hospitalizations, and helping families navigate the healthcare system
• Care Coordination: Collaborated with healthcare providers to ensure comprehensive care, including coordinating appointments, treatments, and follow-up care
• Education and Advocacy: Educated patients and families about the disease, treatment options, and available resources, and advocating for their needs within the healthcare system
• Community Outreach: Connected patients and families with community resources, support groups, and financial assistance programs

• Comprehensive Assessments: Conducted assessments to identify the emotional, social, and spiritual needs of patients and their families
• Individualized Care Plans: Developed and implemented care plans tailored to the unique needs of each patient and family
• Counseling and Emotional Support: Provided counseling and emotional support to patients and families to help them cope with the challenges of serious illness and end-of-life care
• Coordination of Care: Collaborated with the interdisciplinary team to ensure holistic care and coordinated services and resources
• Advocacy: Advocated for the rights and wishes of patients and families within the agency
• Grief and Bereavement Support: Provided support to families during the grieving process and offering bereavement services