Michelle Vondercrone
Spring City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Product Owner
Siemens, Cerner, Oracle
Malvern
01.2001 - Current
- Defined product vision and requirements for medication and non-medication order enhancements through cross-functional collaboration.
- Ensured engineering teams understood and implemented feature specifications accurately.
- Resolved issues and managed risks that affected product scope, schedule, and quality.
- Conducted quality assurance testing on new features prior to production release.
Senior Customer Service Specialist
Shared Medical Systems
Malvern
01.1993 - 12.2000
- Delivered exceptional customer service through effective communication and technical problem-solving skills.
- Maintained comprehensive records of customer interactions and troubleshooting progress on patient management and enterprise access directory issues.
- Responded quickly to all escalated issues from customers.
- Provided backup support and education to team members.
Computer Programmer
Shared Medical Systems
Malvern
06.1987 - 12.1992
- Designed, coded, tested, implemented, and documented clinical and financial file conversions for various customers.
- Analyzed, designed, and coded software solutions for patient management registration systems.
- Designed interfaces to facilitate patient data exchange between different facilities within an enterprise.
Education
Bachelor of Science - Computer Science
Shippensburg University of Pennsylvania
Shippensburg, PA05-1987
Skills
- Organizational skills
- Multi-tasking abilities
- Communication proficiency
- Team collaboration
- Customer service expertise
- Healthcare computer systems knowledge
Timeline
Product Owner
Siemens, Cerner, Oracle
01.2001 - Current
Senior Customer Service Specialist
Shared Medical Systems
01.1993 - 12.2000
Computer Programmer
Shared Medical Systems
06.1987 - 12.1992
Bachelor of Science - Computer Science
Shippensburg University of Pennsylvania