Summary
Overview
Work History
Education
Skills
Professional
Timeline
Generic

MICHELLE WAGER

Saylorsburg

Summary

Hardworking Restaurant Associate with history of delivering high-quality customer service in fast-paced settings. Deep knowledge of products, including ingredients and allergens. Friendly with strong communication and interpersonal skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

20
20
years of professional experience

Work History

Patient Service Representative

LVHN
Bethlehem
04.2023 - Current
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Assisted with the completion of medical forms and records.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Retail/ Patient Services Manager

Metz Culinary Management
Pocono Medical Center
09.2015 - 03.2022
  • Delegated work to staff, setting priorities and goals.
  • Managed daily production and verified proper packaging and correct, timely deliveries.
  • Implemented new technologies into daily operations such as Point-of-Sale systems.
  • Conducted regular staff meetings to discuss goals and objectives, as well as any potential problems or concerns.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Studied sales figures to determine quantity of products and brands needed to supply store.
  • Oversaw the training of new employees on company policies and procedures.
  • Implemented successful business strategies to increase revenue and target new markets.

Owner/Operator

Brick 46 Brick Oven Restaurant / Bar
Rockaway
01.2005 - 01.2013
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Coordinated catering services when requested by customers .
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Implemented operational procedures to maximize efficiency while minimizing costs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

Dickinson High School -

Dickinson High School
01.1990

Skills

  • Patient Rounding
  • HIPAA Compliant
  • Superior Communication Skills
  • Health Care Customer Service Relations
  • Time Management
  • Planning/Development
  • Leadership
  • Problem-Solving
  • EPIC Certified
  • Safety
  • Safety Procedures
  • Consulting
  • Training
  • Regulations
  • Customer Service Liaison
  • KRONOS
  • TEAMS
  • EPIC
  • MICROSOFT OUTLOOK
  • TIGERTEXT
  • VISION SOFTWARE
  • MICROS POS
  • Customer service
  • Food safety
  • Point-of-sale systems
  • Conflict resolution
  • Cash handling
  • Catering coordination
  • Order taking accuracy
  • Beverage making
  • Menu memorization
  • Sanitation standards compliance
  • POS system operation
  • Allergy awareness
  • Team player attitude

Professional

  • I am a seasoned professional, with over 30 years in the hospitality industry. I was raised to have a dedicated work ethic, that I adhere to everyday. I give 1,000% to whatever I am doing.

Timeline

Patient Service Representative

LVHN
04.2023 - Current

Retail/ Patient Services Manager

Metz Culinary Management
09.2015 - 03.2022

Owner/Operator

Brick 46 Brick Oven Restaurant / Bar
01.2005 - 01.2013

Dickinson High School -

Dickinson High School

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MICHELLE WAGER