Michelle Sack
Broomall
Summary
Dynamic professional with a proven track record at Main Line Health, specializing in enhancing employee health programs and patient services. Excelled in program management and customer service, significantly improving patient satisfaction and team performance. Skilled in medical records review and effective communication, adept at solving complex issues and driving project success.
Overview
10
10
years of professional experience
Work History
Employee Health Program Specialist
Main Line Health Care
11.2019 - Current
- Improved employee health program operations by incorporating feedback from employees, managers and consumers.
- Facilitated smooth communication between team members, employees, managers and administrators.
- Kept records organized and current with daily attention to updates and maintenance needs.
- Supervised a team of nurses to drive optimal team performance.
- Worked with various departments to plan organizational needs.
- Coordinated logistics for various projects.
- Uncovered issues to determine solutions and assist team.
Practice Manager
Main Line Health Care
01.2017 - 11.2019
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Patient Access Service Representative
Main Line Health
11.2014 - 01.2017
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
High School Diploma -
Marple Newtown Highschool
Marple Newtown, PA 06.2009
No Degree - Health Sciences
West Chester University
West Chester PA Skills
Customer Service
Goal Setting Medical Records Review
Application Processes
Program Coordination and Execution
Group and Individual Instruction
Data Entry Software
Issue Reporting
Program Management
Project Coordination
Timeline
Employee Health Program Specialist
Main Line Health Care
11.2019 - Current
Practice Manager
Main Line Health Care
01.2017 - 11.2019
Patient Access Service Representative
Main Line Health
11.2014 - 01.2017
High School Diploma -
Marple Newtown Highschool
No Degree - Health Sciences
West Chester University
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