MICHELLE WILLIAMS
Perkiomenville
Summary
Strategic nonprofit executive with extensive experience in program development and healthcare advocacy. Led initiatives that improved patient care quality, established a long-term mental health treatment program, and secured a $24M grant for shelter care services. Skilled in regulatory compliance, team leadership, and strategic planning, with a focus on enhancing operational efficiency and quality care delivery.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Hanover Hill Behavioral Health
Bethlehem
09.2025 - Current
- Contributed to the original leadership team that started a new free standing psychiatric hospital.
- Oversaw clinical operations to ensure high-quality patient care delivery.
- Ensured compliance with regulatory standards and accreditation requirements.
- Monitored quality assurance initiatives to enhance patient outcomes and ensure high standards of care.
- Implemented strategies to ensure efficient utilization of available resources while meeting organizational goals.
- Developed and managed staff training programs to implement best practices in clinical services.
- Recruited talented individuals with strong skill sets and passion for helping others, building a high-performing clinical team.
- Participated in committees related to healthcare regulations, accreditation processes, and quality improvement initiatives.
Behavioral Health Social Worker
St Christopher's Hospital for Children
Philadelphia
01.2024 - Current
- Complete comprehensive psychiatric evaluations for children and adolescents experiencing a behavioral health crisis to make level of care recommendations, create safety plans and make referrals to community behavioral health providers.
- Collaborated with hospital's Behavioral Health Work Group to advance mental health initiatives, enhancing patient care strategies.
- Participate on Philadelphia's children's crisis providers work group
- Provide clinical supervision to social workers pursuing their LCSW.
- Led training sessions for medical staff on de-escalation techniques, fostering a safer environment for patients and staff.
- Oversaw CEU training program for hospital social workers, ensuring compliance with continuing education requirements and improving clinical skills.
- Served on medical ethics committee to ensure ethical standards in patient care.
Practice Manager
Homestead Counseling Services, LLC
08.2022 - Current
- Established start-up areas, including EHR and NPI application.
- Managed administrative duties, including revenue cycle oversight.
- Oversaw compliance with health regulations and industry standards.
Per Diem Medical Social Worker
St Christopher's Hospital for Children
Philadelphia
07.2023 - 01.2024
- Responded to level one traumas as part of hospital's trauma team, providing emotional support and education to families during medical codes.
- Counseled families experiencing grief after losing a child to trauma
- Collaborated with child protection doctors to evaluate children experiencing abuse, providing education, reporting cases to the county, and developing safety plans with the medical team.
- Provide psychosocial assessments for families whose child is medically admitted identifying social determinants and providing resources and referrals.
- Covered both PICU and NICU during full-time social workers' absences, ensuring continuity of care for patients.
Vice President of Counseling Services
Eagleville Hospital
Eagleville
07.2019 - 12.2022
- Develop innovative programs and lead counseling services for a 305-bed facility ($50M in annual revenues) treating individuals with substance use and co-morbid mental health disorders.
- Gained recognition for high-quality patient care, increasing patient influx from major metropolitan areas and improving occupancy rate from 19% in 2018 to 39% in 2020.
- Established a new Specialized Patient Support department for individuals participating in a 3-week detox/rehabilitation program. Projected to reduce % of patients leaving the facility against medical advice from 30% to 14%.
- Launched first formal trauma treatment program (75% of patients suffering from trauma) and trained three therapists in Eye Movement Desensitization & Reprocessing (EMDR).
- Transitioned patient care from an outdated external control model to a trauma-informed, person-centered, harm reduction model.
- Oversaw daily operations of a 150-employee team.
- Ensured compliance with regulatory requirements of OMHSAS, DDAP, DOH, and insurers while maintaining flat annual costs.
- Collaborated with Montgomery, Bucks, and Chester County to establish a long-term mental health treatment program.
Managing Director - Integrated Health Services
Public Health Management
Philadelphia
01.2017 - 03.2019
- Led strategy, implementation, revenue generation, staffing, and regulatory compliance for Specialized Health, Behavioral Health, and Healthcare for Homeless services for nonprofit with $350M in annual revenues focused on public health research and programs.
- Oversaw $80M annual operating budget, 15 programs, and 500+ employees, ensuring efficient allocation of resources to meet organizational goals.
- Oversaw 6 Federally Qualified Health Centers (3 recognized as NCQA Level II Primary Care Medical Home facilities) serving public housing residents as well as chronically homeless, providing comprehensive care including primary care, behavioral health, medication assisted treatment, and coordinated access to specialist services.
- Secured $2M in federal grants to expand services to include Medication-Assisted Treatment (MAT), achieving 25% reduction in no-show rate and successfully navigating first 3-year HRSA audit with zero deficiencies.
- Led turnaround of newly acquired Wordsworth Academy, supervising $30M annual operating budget and obtaining reinstatement of license for Acute Partial Hospitalization program after suspension in 2017.
- Received first grant ($1.5M) from Substance Abuse & Mental Health Services Administration (SAMHSA) to provide treatment for pregnant and post-partum women addicted to opioids.
- Launched Philadelphia's sole Homeless Medical Respite for individuals discharged from hospital, facilitating housing for 50% of patients in public housing.
- Converted a former homeless shelter for individuals with HIV / AIDs into a single-room housing facility.
- Delivered nursing services to city shelters, monitoring newborns during their first year.
Vice President - Orchard Hills Programs
KidsPeace National Centers
Allentown
08.2015 - 01.2017
- Led all inpatient programming and education across the state of Pennsylvania, overseeing operations of 300 residential / shelter beds and 120 acute psychiatric beds while managing a $65M+ annual budget and 1K employees.
- Increased census/occupancy rate from 70% to 90% in 120-bed acute psychiatric facility, enhancing service availability.
- Established 32-bed residential treatment facility for adolescents of U.S. military parents, contracting with Tricare for two times reimbursement rate.
- Obtained $24M grant from Department of Homeland Security via Office of Refugee Resettlement for shelter care services for undocumented youth.
Executive Director - PA Residential & Education Programs
KidsPeace National Centers
Allentown
11.2011 - 08.2015
- Led operations of a 300-bed residential treatment facility with a $40M+ annual operating budget and 500+ employees.
- Enhanced programming and safety measures, ensuring compliance with regulations from the State of Pennsylvania's Office of Mental Health & Substance Abuse Services.
- Created and implemented a $3.8M trauma treatment program addressing the needs of sexually trafficked adolescent girls.
- Secured a $24M grant from the Department of Homeland Security, facilitating support for refugee resettlement initiatives.
Director - PA Community Programs
KidsPeace National Centers
Allentown
08.2008 - 11.2010
- Led business and clinical operations of 13 programs while managing a $10M annual operating budget and 250+ staff.
- Secured $500K family reunification grant, successfully reuniting twelve families within a year.
- Transformed vacant 100-bed residential campus for children and adolescents into outpatient treatment program, providing integrated psychiatric care for entire families.
Assistant Program Director - Community Programs
KidsPeace National Centers
Allentown
05.2004 - 08.2008
Program Manager - Community Programs
KidsPeace National Centers
Allentown
04.2004 - 05.2007
Program Manager - Community Residential
KidsPeace National Centers
Allentown
10.1997 - 04.2004
Education
MASTER OF SOCIAL WORK -
Marywood University
Scranton, PABACHELOR OF ARTS - SOCIAL WORK
Bloomsburg University
Bloomsburg, PASkills
- Clinical operations management
- Clinical leadership
- Patient care coordination
- Regulatory compliance
- Quality improvement
- Budget management
- Change management
- Post-merger integration
- Staff training and development
- Mental health counseling
Certification
Licensed Clinical Social Worker, Pennsylvania
Hobbies and Interests
Organic Gardening
Previous Experience
- Lehigh Valley Hospital
- Turning Point of Lehigh Valley
- Wiley House
- Women's Center
Timeline
Director of Clinical Services
Hanover Hill Behavioral Health
09.2025 - Current
Behavioral Health Social Worker
St Christopher's Hospital for Children
01.2024 - Current
Per Diem Medical Social Worker
St Christopher's Hospital for Children
07.2023 - 01.2024
Practice Manager
Homestead Counseling Services, LLC
08.2022 - Current
Vice President of Counseling Services
Eagleville Hospital
07.2019 - 12.2022
Managing Director - Integrated Health Services
Public Health Management
01.2017 - 03.2019
Vice President - Orchard Hills Programs
KidsPeace National Centers
08.2015 - 01.2017
Executive Director - PA Residential & Education Programs
KidsPeace National Centers
11.2011 - 08.2015
Director - PA Community Programs
KidsPeace National Centers
08.2008 - 11.2010
Assistant Program Director - Community Programs
KidsPeace National Centers
05.2004 - 08.2008
Program Manager - Community Programs
KidsPeace National Centers
04.2004 - 05.2007
Program Manager - Community Residential
KidsPeace National Centers
10.1997 - 04.2004
MASTER OF SOCIAL WORK -
Marywood University
BACHELOR OF ARTS - SOCIAL WORK
Bloomsburg University