Michelle Zielinski
Gilbertsville
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant
Specialty Resources inc
Chester Springs
05.2023 - 05.2024
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Managed scheduling and calendar coordination for team meetings and appointments.
- Supported office communications by answering phones and responding to emails.
- Maintained organized filing system for documents and records.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Entered purchase orders based on customers yearly/monthly need
- Entered orders based on customers yearly/monthly/weekly need
Education
Norristown Area High School
Norristown, PA 08.2008 - 07.2011
Timeline
Administrative Assistant
Specialty Resources inc
05.2023 - 05.2024
Norristown Area High School
08.2008 - 07.2011