Mickala Bickham
Waynesboro
Summary
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Research Coordinator
Cumberland Valley Retina
Hagerstown, MD
11.2020 - Current
- Coordinated participant recruitment and enrollment for clinical trials to ensure compliance with study protocols.
- Managed regulatory submissions and maintained accurate documentation to support trial integrity.
- Developed and implemented standard operating procedures to enhance research processes and improve efficiency.
- Monitored patient safety and data integrity throughout trial phases, addressing issues proactively.
- Trained and mentored junior staff on best practices in clinical research methodologies and regulatory requirements.
- Collaborated with multidisciplinary teams to facilitate communication and streamline trial operations.
- Analyzed study data for accuracy, ensuring timely reporting of results to stakeholders.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Improved workflow efficiency by developing comprehensive filing systems and document management protocols.
- Enhanced court efficiency by streamlining document filing systems.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinated patient scheduling and follow-up communications to enhance appointment adherence.
- Developed and maintained strong relationships with patients, addressing inquiries and concerns promptly.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Wireless Sales Representative
Wireless Advocates
Frederick, MD
11.2020 - 11.2021
- Drove sales initiatives to exceed monthly targets through effective customer engagement and product knowledge.
- Collaborated with cross-functional teams to optimize inventory management and improve customer service experiences.
- Enhanced team performance by consistently meeting or exceeding individual sales targets.
Wireless Sales Representative
Wireless Advocates
Military Branch, Cuba
06.2017 - 02.2019
- Drove sales initiatives to exceed monthly targets through effective customer engagement and product knowledge.
- Collaborated with cross-functional teams to optimize inventory management and improve customer service experiences.
- Enhanced team performance by consistently meeting or exceeding individual sales targets.
Education
High School -
Waynesboro Area Senior High School
Waynesboro, Pa06-2015
Skills
- Clinical Trial Coordination (Phase II-IV)
- GCP Compliance & Documentation
- Protocol Adherence
- Sponsor & CRO Liaison
- Electronic Data Capture (EDC) Systems
- Client communication
- Vendor management
- Email management
- MS Office: Word, Excel, Outlook
- Attention to detail
- Data analysis
- Time management
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Conflict resolution
- Organizational skills
- Written communication
- Customer service
- Office administration
- Data confidentiality
- Scheduling
- Informed consent
- Adverse event reporting
- Research sops understanding
- Clinical trial management
- Relationship building
Certification
Good Clinical Practice (GCP) – NIDA Clinical Trials Network
Timeline
Clinical Research Coordinator
Cumberland Valley Retina
11.2020 - Current
Wireless Sales Representative
Wireless Advocates
11.2020 - 11.2021
Wireless Sales Representative
Wireless Advocates
06.2017 - 02.2019
High School -
Waynesboro Area Senior High School