Miguel Arias
Philadelphia
Summary
Results-driven IT Repair Technician known for a strong track record at Dargan Designs, specializing in technical problem-solving and exceptional customer service. Demonstrated expertise in leveraging advanced computer skills to optimize system performance and elevate user satisfaction. Consistently recognized for outstanding communication abilities and a commitment to service excellence, delivering solutions that surpass client expectations.
Overview
8
8
years of professional experience
Work History
IT Repair Technician
Dargan designs
Philadelphia
01.2019 - Current
- Installed, configured, and maintained computer systems, networks, printers, and other peripherals
- Collaborated with team members to develop efficient solutions for complex technical problems
- Provided excellent customer service by promptly responding to inquiries and resolving technical concerns
- Assisted in the setup and maintenance of servers, including installation of operating systems and application software
- Upgraded hardware components such as RAM modules or hard drives to improve system performance
Assistant Manager/Security
Spirit Halloween
Philadelphia
09.2017 - 11.2023
- Consulted with customers about availability, price and cost of products
- Decreased refunds 10% through providing thorough service at checkout
- Monitored security cameras
- Conducted door checks
- Assisted customers with locating iteams
- Went with management to drop deposit
Ramp/Cargo Agent
UPS
Philadelphia
07.2022 - 08.2023
- Load and unload planes
- Direct traffic on runway
- Drive vehicles on runway with dollies
Cashier & Order Taker
Chick-fil-A
Philadelphia
05.2020 - 08.2021
- Resolved issues for customers over the phone and in person
- Stock area that is running low on items
- Communicate to non-English speaking customers to help with their order
Inventory Handler & Cashier
Rite aid
Philadelphia
05.2019 - 10.2020
- Responsible for replenishing inventory on shelves 4 times per week
- Implemented use of motorized cart to complete inventory restocking 20% faster
- Improved the customer experience by consulting with and directing them promptly to their desired location
Education
High School Diploma -
Franklin Towne Charter High School
Philadelphia, PA06.2020
Skills
- Applied Mathematics Expertise
- iOS Software Engineering
- Video Editing Expertise
- Advanced Computer Proficiency
- Skilled in Microsoft Word
- Microsoft Office Proficiency
- Mac OS Proficiency
- Video Content Editing
- Video Production
- Proficient in Microsoft Excel
- Effective Communication
- Digital Photography
- Technical Programming Skills
- Skilled in Adobe Photoshop
- Service Excellence
- Technical Literacy
Timeline
Ramp/Cargo Agent
UPS
07.2022 - 08.2023
Cashier & Order Taker
Chick-fil-A
05.2020 - 08.2021
Inventory Handler & Cashier
Rite aid
05.2019 - 10.2020
IT Repair Technician
Dargan designs
01.2019 - Current
Assistant Manager/Security
Spirit Halloween
09.2017 - 11.2023
High School Diploma -
Franklin Towne Charter High School
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