Miguel David Morales
Customer Service
Panamá,Panamá
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
FOUNDEVER
Customer Service
06.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
ONQ Contact Center
Customer Service
03.2020 - 05.2022
Copa Airlines
Customer Service
06.2018 - 01.2020
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Associate of Applied Science - Marketing
UNIVERSIDAD DEL ISTMO
PANAMA 05.2001 -
High School Diploma -
COLEGIO SAN FRANCISCO DE ASIS
CHIRIQUI, PANAMA 05.2001 -
Skills
Quality Assurance
MS Office
Supervision and leadership
Relationship Building
Data Entry
Organizational Skills
Self-Directed
Problem Resolution
Multitasking
Public Speaking
Friendly, Positive Attitude
Timeline
FOUNDEVER
Customer Service
06.2022 - Current
ONQ Contact Center
Customer Service
03.2020 - 05.2022
Copa Airlines
Customer Service
06.2018 - 01.2020
Associate of Applied Science - Marketing
UNIVERSIDAD DEL ISTMO
05.2001 -
High School Diploma -
COLEGIO SAN FRANCISCO DE ASIS
05.2001 -