Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miguel Gonzalez

Pittsburgh

Summary

Detail oriented individual. Five years customer service experience and four years restaurant experience. The roles contain qualities like efficiency, bookkeeping, interpersonal skills, and problem solving abilities. Fluent in both English and spanish. Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.

Overview

9
9
years of professional experience

Work History

Crew Member

Trader Joes Warehouse
Pittsburgh
03.2023 - 03.2025
  • Stocked shelves with merchandise, ensuring product freshness through rotation.
  • Operated cash register, processing transactions accurately and efficiently.
  • Bagged groceries meticulously to maintain orderliness and enhance customer satisfaction.
  • Assisted customers with inquiries, providing friendly and informative service.
  • Maintained cleanliness standards by mopping floors, washing windows, and dusting shelves.
  • Contributed to team efforts to uphold store standards and improve shopping experience.
  • Ensured timely stocking of shelves to create a well-organized store environment.

TRAINING CAPTAIN

HONEYGROW
Pittsburgh
07.2022 - 05.2023
  • Trained new hires on company policies and operational procedures.
  • Delivered Honeygrow ethics and standards to ensure compliance and quality.
  • Supervised shift operations to maintain productivity and efficiency.

KITCHEN MANAGER in Training

DUNKIN DONUTS
Pittsburgh
08.2020 - 06.2021
  • Executed accurate order entries while managing POS systems to support daily operations.
  • Mastered Dunkin Donuts product offerings, consistently applying company procedures and standards.
  • Actively engaged in training sessions, incorporating supervisory feedback for continuous improvement.
  • Communicated product knowledge effectively to customers, fostering a positive experience.

TEAM MEMBER

CHIPOTLE
Pittsburgh
06.2019 - 08.2020
  • Maintained high cleanliness standards to meet regulatory expectations.
  • Exhibited thorough knowledge of food safety and health compliance.
  • Delivered products promptly while ensuring exceptional customer service.

LIFEGUARD

Schlitterbahn Water Park
05.2016 - 05.2018
  • Ensured safety of individuals by supervising staff during operational hours.
  • Analyzed risk factors in various situations, including rescuing distressed swimmers.
  • Maintained adherence to applicable pool regulations and policies.
  • Demonstrated ability to remain calm and make critical decisions in emergencies.
  • Responded quickly to medical emergencies in the pool area.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Maintained constant surveillance of patrons in the swimming area at all times.

Education

Some College (No Degree) -

TEXAS STATE TECHNICAL COLLEGE
1902 N Loop 499, Harlingen, TX 78550

Skills

  • Cash register operation
  • Customer service
  • Team collaboration
  • Food safety
  • Problem solving
  • Emergency response
  • Food preparation
  • Heavy lifting
  • Willingness to learn
  • Basic math skills
  • Production line work
  • Bilingual communication
  • Store maintenance
  • Relationship building

Languages

Spanish
Native/ Bilingual

Timeline

Crew Member

Trader Joes Warehouse
03.2023 - 03.2025

TRAINING CAPTAIN

HONEYGROW
07.2022 - 05.2023

KITCHEN MANAGER in Training

DUNKIN DONUTS
08.2020 - 06.2021

TEAM MEMBER

CHIPOTLE
06.2019 - 08.2020

LIFEGUARD

Schlitterbahn Water Park
05.2016 - 05.2018

Some College (No Degree) -

TEXAS STATE TECHNICAL COLLEGE

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Miguel Gonzalez