Miguel Holguin
Pittsburgh
Summary
Dynamic leader with a proven track record at Gate Gourmet and American Airlines, enhancing operational efficiency and customer satisfaction. Excelled in team training and leadership, coupled with expertise in Sabre GDS and itinerary planning. Achieved significant improvements team productivity, demonstrating strong communication skills and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Gate Gourmet
08.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
American Airlines
Customer Service Coordinator
11.2014 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
Education
High School Diploma -
Newtown Highschool
01-2008
Skills
- Team Training
- Scheduling coordination
- Budget administration
- Operational planning
- KPI tracking
- Team leadership
- Sabre GDS
- Strong communication skills
- Airline reservation systems
- Travel planning expertise
- Travel policy compliance
- Itinerary planning
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Gate Gourmet
08.2022 - Current
American Airlines
Customer Service Coordinator
11.2014 - 08.2022
High School Diploma -
Newtown Highschool
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